Nikah.com is a dedicated Muslim matrimonial platform focused on helping individuals and families find suitable life partners through a trusted and marriage-focused matchmaking service.
We are looking for an experienced, friendly and multilingual Customer Support Executive to join our team at our Adyar, Chennai office.
Key Responsibilities
- Handle customer enquiries through phone calls, WhatsApp, email and other communication channels.
- Assist customers with registration, login, OTP and account-related issues.
- Guide members and their families regarding profile creation and membership plans.
- Help customers understand search features, privacy settings and platform services.
- Handle customer complaints professionally and provide timely resolutions.
- Follow up with customers and maintain accurate support records.
- Communicate respectfully with customers and families from different linguistic backgrounds.
- Coordinate with the technical and operations teams to resolve customer issues.
Language Requirements Candidates should have strong communication skills in Tamil and English.
Knowledge of additional languages is highly desirable:
- Malayalam
- Urdu
- Hindi
- Arabic
- Kannada
Candidates with proficiency in multiple languages will be given preference. Eligibility & Requirements
- Minimum 2 years of experience in Customer Support, Customer Service or a similar role.
- Excellent verbal communication and interpersonal skills.
- Good phone handling and customer relationship management skills.
- Basic computer knowledge and familiarity with email, WhatsApp and CRM tools.
- Ability to handle customer enquiries patiently and professionally.
- Understanding of Muslim matrimonial services and cultural sensitivities is an advantage.
- Willingness to work full-time from our Adyar, Chennai office.
What We Offer
- Competitive salary based on experience and language proficiency.
- Professional and supportive working environment.
- Chance to work with an established matrimonial platform.
- Career growth and learning opportunities.
Work Location Adyar, Chennai, Tamil Nadu, India.
How to Apply
Interested candidates are invited to apply through Indeed with their updated resume.
Please mention the languages you can communicate in and your years of customer support experience in your application.
Join Nikah.com and be part of a team helping individuals and families connect for meaningful marriages.