Position: Manager - Strategy & Operations

Location: Remote

Experience Required: 0-2 years (fresher's welcome)

Role Overview:

This prospect puts you next to the Head of Operations from day one, working on problems that decide how fast the company grows.

You will help diagnose what breaks when a growing agency takes on larger clients, then design and ship the systems that fix it. You will also bring AI into how our team works. Your work will show up in delivery speed, client retention, and how far the company can scale.

You'll be trained and mentored by someone who runs these problems every day. The role suits a sharp, hungry person who wants the experience of two or three years in a few months.

What You'll Do:

- Take on complex operational problems, break them down, and build solutions that last.
- Design and improve processes and SOPs so we can serve large, demanding clients without service quality slipping or the team burning out.
- Implement AI tools and automations across the team, from workflow automation to AI-assisted reporting and analysis, and measure the time they save.
- Apply Six Sigma, Lean, and process mapping to find bottlenecks, cut waste, and reduce errors.
- Build dashboards and trackers that give leadership clear visibility into delivery, capacity, and team performance.
- Run strategic projects end to end with the Head of Operations, from problem definition to rollout and adoption.




- Work with ads, SEO, account management, and content teams to understand their real pain points and fix them.

What You'll Gain:

- Direct mentorship from the Head of Operations, with a seat at the table on business-critical decisions.
- Hands-on experience applying AI to real operations, a skill most companies are still working out.
- Projects with visible results, so you can point to work you owned and the numbers it moved.
- Exposure to how a global agency scales across the US and UK.
- A strong path to a full-time role for high performers.

Who You Are:

- A graduate from a top-tier institution, with 0 to 2 years of experience (fresher's welcome).
- A structured, first-principles thinker who enjoys untangling messy problems.
- Comfortable with data. Excel or Google Sheets is a must, and SQL or BI tools are a plus.
- Curious about AI and automation, and already experimenting with tools like Claude, ChatGPT, Zapier, or n8n.
- A clear writer and communicator who can work with teams at every level.
- High on ownership. You follow things through without being chased.
- Hungry to learn fast.

Nice to have: Six Sigma or Lean exposure (certification not required), project management or process-improvement experience from internships or case competitions, and an interest in marketing or healthcare.

📌 Manager Strategy Operations (India)
🏢 Zafify
📍 India