Manager – Service Excellence

Industry: Healthcare | Candidates from Hospitality Industry Preferred

We are looking for an experienced hospitality professional to drive service excellence and enhance the overall patient experience at our hospital.

Key Responsibilities:

- Drive patient-centric service excellence across hospital touchpoints.
- Enhance patient and family experience through compassionate and personalised service.
- Establish and implement service standards and SOPs.
- Train and groom frontline teams on etiquette, communication, empathy and service standards.
- Handle patient grievances and ensure effective service recovery.
- Monitor patient feedback, satisfaction scores and service quality.
- Improve patient journey, coordination and waiting-time experience.
- Conduct regular service audits and drive continuous improvement.

Candidate Profile:

- Graduate/Postgraduate in Hotel Management,



Hospitality or Business Administration.
- 8–12 years of experience, preferably in 5-star hotels, luxury hospitality, premium resorts or airlines.
- Experience in Guest Relations, Front Office, Customer Experience or Service Excellence.
- Excellent communication, interpersonal and leadership skills.
- Strong customer-centric approach, empathy and problem-solving abilities.
- Ability to translate hospitality best practices into a patient-centric healthcare setting.

Ideal Candidate: A hospitality professional passionate about creating exceptional experiences, with a strong commitment to compassion, patient dignity and service excellence. Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits

- Paid time off
- Provident Fund

Work Location: In person

📌 Manager – Service Excellence (Mira Road)
🏢 Sheth P V Doshi Hospital Conducted by Bhaktivedanta Hospital u0026 Research Institute
📍 Mira Road