**ManageEngine (Operations & Applications) Expert

Willing to travel Muscat (Oman)** · Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related field with Minimum 7 years of hands-on experience administering ManageEngine products.

· Strong expertise in ManageEngine OpManager, ManageEngine Applications Manager, ManageEngine ServiceDesk Plus (SDP)

· Good in Enterprise Monitoring, Performance Monitoring ○ Incident & Problem Management

· Alert Management ○ IT Operations

· Experience integrating ManageEngine with ITSM, security, and infrastructure management tools.

· Robust analytical, troubleshooting, and communication skills.

· ManageEngine (Operations & Applications) Expert to design, implement, administer, and optimize the ManageEngine suite of IT Operations and Application Management solutions.

· The ideal candidate will have extensive hands-on experience with OpManager, Applications Manager, ServiceDesk Plus (SDP), and related ManageEngine products, ensuring proactive infrastructure monitoring, application performance management, incident response, automation, and operational excellence across enterprise environments.

· Install, configure, administer, and maintain ManageEngine products including OpManager, Applications Manager, and ServiceDesk Plus (SDP).

· Design and implement enterprise monitoring solutions for servers, applications, databases, storage, and network devices.

· Configure high availability, distributed monitoring, and disaster recovery for ManageEngine environments.





· Perform product upgrades, patch management, and version migrations.

· Configure monitoring policies, thresholds, alerts, dashboards, and reports.

· Monitor infrastructure, applications, and services to ensure maximum availability and performance.

· Reduce false positives through alert tuning, event correlation, and threshold optimization.

· Implement proactive monitoring strategies for business-critical systems.

· Investigate, prioritize, and resolve incidents generated through ServiceDesk Plus (SDP).

· Perform root cause analysis (RCA) for recurring issues.

· Coordinate with infrastructure, application, database, and network teams for issue resolution.

· Ensure incidents are managed and resolved within agreed Service Level Agreements (SLAs).

· Design and implement automation workflows for incident response and routine operational tasks.

· Configure notification policies, escalation workflows, and automated remediation actions.

· Integrate ManageEngine solutions with ITSM, security, and infrastructure management tools.

· Improve operational efficiency through scripting and workflow automation.

· Work closely with Infrastructure, Network, Security, Database, and Application Support teams.

· Integrate ManageEngine solutions with enterprise monitoring and ITSM platforms.

· Support audits, compliance initiatives, and operational reviews.

· Provide technical guidance, end-user support, and knowledge transfer to support teams.

📌 ManageEngine (Operations & Applications) Expert (Bengaluru)
🏢 RELIX HR Consulting- Recruitment Partner for Excellence
📍 Bengaluru