Job Summary:

We are seeking a skilled and detail-oriented MAC T3 Technical Support Engineer with over 5+ years of experience and expertise in Technical Troubleshooting of MAC T3 Support, O365, M365. The ideal candidate will be responsible for researching, diagnosing, troubleshooting and identifying solutions to resolve issues related to MAC OS, O365 and M365 Apps ensuring the quick turnaround keeping the customer experience high.

Key Responsibilities:

- Taking ownership of customer issues escalated from L2 team and seeing problem through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Professional and structured escalation approach of unresolved issues with vendor teams and internal teams.
- Maintenance of the system within the domain network
- Installation and deployment of OS and configuring the system.
- Familiar with ITIL – ServiceNow for Incident Management.

Required Skills:

- 5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.
- Excellent communication skills to handle Europe and US customers
- Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe) and its built in application issues and isolate hardware issues
- Good understanding on MAC OS folder structure
- Handled network related issues on both Wi-Fi and LAN
- Handled all kinds of M365 application issues
- VMWare fusion Application and Windows 11 VM related issues on MAC OS X.
- Filevault2 encryption issues
- Technical knowledge on Adobe Creative Cloud Applications
- Familiar with Terminal Commands
- Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.




- Able to troubleshoot applications like Webex, Webex scheduler, Any connect
- MAC imaging and Re-image through USB installer
- Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team
- Worked on ServiceNow for Incidents and Service Requests
- Worked on Sharepoint and OneDrive issues
- Flexible to work on rotational 24*5 shift
- Sound knowledge and experience in Microsoft Office suite troubleshooting

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar is a place where you are free to express yourself in an workplace that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

- Putting people first
- Client-centricity
- Collaboration

Grow. Own. Achieve. Learn. with Zensar: www.youtube.com/watch?v=i2NZsiQqVnU

📌 MACTechnical Support Engineer (Bengaluru)
🏢 Zensar Technologies
📍 Bengaluru