Location: Sewri, Mumbai · Full time, on-site, with regular store visits

Compensation: ₹6–12 LPA

Experience: 4–9 years in training, L&D; or curriculum development

Build learning that employees use and a function you can grow with.

Helping someone learn a product is one thing. Helping them understand a customer's concern, ask useful questions and offer responsible guidance takes more.

We're looking for someone who wants responsibility for that whole journey: understanding what people need to learn, building the curriculum, teaching it and staying involved until it improves their work.

Goodman is a pet pharmacy and multi-brand pet care retailer serving Mumbai since 1989, through our stores and our online business, Animeal. We have three stores and approximately 60 employees, with an ambition to become a 100-store business across India.

Our teams serve pet parents with questions about different animals, breeds and approximately 3,000 products. We want every employee to guide customers with knowledge, compassion and sound judgement.

The role

As our first dedicated L&D; skilled, you'll build and deliver our learning programme. You'll report to the founder and work with HR, operations, experienced employees and subject experts.

This is a hands-on role: you will personally research topics, create learning materials, deliver sessions, coach employees and track progress.

What you'll own

- Learning needs and curriculum: Identify capability gaps and decide what employees need to learn, in what order and to what standard.
- Research and content development:



Gather and organise unfamiliar product information. Work with pharmacists, veterinarians and brand experts to check technical accuracy and keep materials current.
- Training delivery: Create and deliver onboarding, product knowledge, customer-service and consultative-selling training for store teams, pharmacists and telecallers.
- Practical application: Help employees listen, understand customer needs, explain products clearly, recognise when to seek expert help and follow through with care.
- Coaching and assessment: Check understanding and workplace application, give useful feedback and adapt training where employees need more support.
- Implementation: Coordinate training with HR and operations so learning becomes a consistent part of work.

Over time, the scope will extend to warehouse skills, manager development and technical product training for our own brands and the brands we represent exclusively, including sales and medical representatives.

What you should bring

- 4–9 years of relevant experience in training, L&D; or curriculum development, including live teaching or facilitation.
- Personal experience creating a training programme, from understanding the need and researching the subject to developing materials,



delivering sessions and assessing learning.
- Ability to make complex information understandable, using reliable sources and appropriate expert review.
- Practical teaching and coaching skills, with examples of how you helped learners apply what they learned.
- Ownership and follow-through: You can develop an approach, work through obstacles and seek support sensibly.
- Communication: Able to create clear materials in English and train employees in Hindi. Marathi is preferred.

Relevant backgrounds include retail training, healthcare or pharmaceutical education, technical product training and instructional design with live delivery experience.

Retail or frontline coaching experience is preferred. Pet-industry experience, a particular degree and prior sales experience are not required.

Experience limited to delivering prepared slides, coordinating sessions, LMS administration or generic workshops will not meet this role's content-development and implementation requirements.

Why join

Build something employees will depend on to become better at their work and prepare for greater responsibility. You'll have room to make decisions, test your approach and see its effect in our stores.

As you demonstrate results and the business grows, there is an opportunity to develop a team of trainers and grow into Head of L&D.;

Our Sewri office is small and practical. This opportunity suits someone who enjoys building with a small team and spending time where the work happens.

📌 Learning & Development Specialist – Curriculum & Product Training (Mumbai)
🏢 Animeal
📍 Mumbai