Responsibilities

- Lead the design, development, customization, and maintenance of ServiceNow Service Portals and Employee Center experiences.

- Develop and enhance custom Service Portal widgets using AngularJS 1.x, JavaScript, HTML5, SCSS, and Bootstrap.

- Configure and customize Page Designer, Theme Builder, portal layouts, themes, and navigation.

- Develop responsive, accessible, and user-friendly portals optimized for desktop, tablet, and mobile devices.

- Implement Employee Center Core/Pro capabilities, Workspace Experiences, Unified Navigation, and content-driven experiences.

- Configure Content Publishing Applications, Content Collections, Topics, and Content Automation.

- Develop and maintain ServiceNow scripts using GlideRecord, GlideAjax, GlideForm (g_form), and other relevant platform APIs.

- Design and implement REST API integrations and custom REST resources.

- Build and customize Service Catalog components, including Catalog Items, Record Producers, Order Guides, Variable Sets, Catalog UI Policies, and Catalog Client Scripts.

- Implement platform security using Access Control Lists (ACLs), Data Policies, Contextual Security, and Encryption Context where applicable.

- Analyze and optimize portal performance using Chrome DevTools, browser network analysis,



and performance profiling techniques.

- Identify and resolve performance bottlenecks caused by inefficient widgets, client scripts, server-side scripts, and API calls.

- Work with Scoped Applications, Update Sets, and source control tools where applicable.

- Follow ServiceNow development best practices, coding standards, reusable component design, and maintainable architecture.

- Collaborate with business stakeholders, UX teams, architects, and cross-functional development teams to deliver high-quality solutions.

- Provide technical guidance, code reviews, and development support to team members.

Experience

- 5-15 years

Skills / Technologies

- ServiceNow

- ServiceNow Service Portal

- AngularJS 1.x

- Custom Widgets

- Employee Center Core/Pro

- Page Designer

- Theme Builder

- JavaScript

- HTML5

- SCSS

- Bootstrap

- GlideRecord

- GlideAjax

- GlideForm

- REST APIs

- Service Catalog

- Catalog Items

- Record Producers

- Order Guides

- ACLs

- Data Policies

- Encryption Context

- Chrome DevTools

- Performance Optimization

- Scoped Applications

- Update Sets

- Responsive Design

Qualifications

- Any Graduate in Any Specialization

📌 Lead ServiceNow Developer - Service Portal & Employee Center (Bengaluru)
🏢 Jero Technologies
📍 Bengaluru