Role description

IT Support Analyst – Job responsibilities Integration Support: Supporting and troubleshooting SAP Ariba, SAP CPI, Oracle OFM middleware, Oracle SQL, and file-based integrations, including incident resolution and root cause analysis (RCA).

Data Platform Support: Daily monitoring and operational support of the Data platform, including SAP BODS data replication, AWS data ingestion pipelines, troubleshooting ingestion failures, and validating data availability. ServiceNow & Access Automation: Working on ServiceNow catalog item development, user access provisioning automation through Active Directory, and coordinating API integrations with ServiceNow developers based on business requirements.

Python Automation Development: Designing, developing, testing, and maintaining Python-based automation jobs for user lifecycle management, access deprovisioning, license management, and process improvements across Smartsheet and Changepoint.

Production

Support & Continuous Improvement:



Investigating production issues, performing RCA, coordinating with cross-functional teams, and identifying opportunities to reduce manual effort through automation.

Work timing : 12pm to 10:30 pm IST

Skills

AWS, Active Directory, File Transfer Integration

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead II - Production Support (Bengaluru)
🏢 UST
📍 Bengaluru