⚠️Urgent Hiring Alert

? L1.5 Desk Engineer

✨

We are seeking a skilled L1.5 Desk Engineer to support a mission-critical healthcare B2B integration platform operating 24x7. The role focuses on platform monitoring, incident triage, operational troubleshooting, runbook execution, and escalation management.

The platform consists of custom Java 8 applications running on JBoss EAP 7.1, utilizing EJB timers, JTA transactions, JMS messaging, and Oracle database-backed messaging components.

The ideal candidate will have strong production support experience, familiarity with Java application servers, Linux administration, and ITSM processes, along with the ability to work effectively in a structured 24x7 support setting.

Key Responsibilities

- Monitor the CIMS platform continuously and proactively identify operational issues, alerts, and service disruptions.
- Perform initial incident triage and troubleshooting using approved operational runbooks.
- Respond to P1 and P2 incidents within defined SLA timelines.
- Monitor application server health, application logs, messaging activity, and platform availability.
- Execute approved operational activities, including application and server restarts under change control.
- Perform basic read-only Oracle SQL queries to investigate message and transaction statuses.
- Monitor Linux/RHEL servers, processes, disk utilization, memory, file permissions, and service accounts.
- Maintain accurate incident records, updates, and resolution details in ServiceNow.
- Escalate complex issues to L2 specialists with relevant logs, timestamps, error details, and troubleshooting evidence.
- Conduct structured shift handovers to ensure seamless operational continuity.




- Maintain and update operational runbooks and knowledge documentation.
- Utilize approved AI assistants for log analysis and runbook preparation, ensuring all outputs are validated before implementation.

Required Skills & Qualifications

- 4+ years of experience in production support of Java application servers or 24x7 integration platforms.
- Working knowledge of Java application logs, stack traces, and runtime configurations.
- Familiarity with JBoss EAP 7.x, WildFly, or JBoss AS 7.x.
- Working knowledge of Java, EJB, JMS, and JTA concepts.
- Basic Oracle SQL knowledge, including read-only queries on application tables.
- Hands-on experience with Linux/RHEL command-line operations.
- Experience with ServiceNow or similar ITSM platforms.
- Understanding of incident management, P1/P2 prioritization, SLA handling, escalation, and shift handover.
- Experience working in 24x7 production support environments.
- Strong troubleshooting, communication, documentation, and coordination skills.

Preferred Qualifications

- Exposure to EDI and integration technologies such as X12, AS2, IBM Sterling Integrator, or ITXA.
- Experience with monitoring tools such as Nagios or LogicMonitor.
- Awareness of IBM MQ concepts, including queues, channels, and polling.
- Exposure to Azure and Kubernetes/AKS environments.
- Experience in healthcare or pharmaceutical integration platforms.
- Familiarity with approved AI-assisted support tools.

Employment Details

- Work Location: Remote – India
- Employment Type: Contract-to-Hire (CTH)
- Shift: 24x7 rotational shifts with structured handover overlap

- Reporting To: Shift Lead

If interested, Please share your CV here or in mail: [email protected]

📌 .5 Desk Engineer (India)
🏢 Giantmind Solutions
📍 India