– L1/L2 Network Engineer (L1,L2 Support)

Experience : 3–5 Years

Qualification: Diploma / Degree / B.Tech in Computer Science / IT / related field

We are hiring a skilled L2 Network Engineer with strong hands-on experience in FortiGate firewalls and Forti-Manager to support and manage enterprise network security infrastructure. The role involves providing L2 support in a 24x7 workplace, handling escalations, and ensuring high availability, security, and performance of network services.

The candidate will be responsible for configuring, monitoring, and troubleshooting firewall policies, VPNs, and network connectivity issues while working closely with L1 and L3 teams for incident resolution and continuous improvement.

Key Responsibilities

- Provide L2 support for network and security infrastructure with focus on Fortinet technologies
- Manage and troubleshoot FortiGate firewall configurations including policies, NAT, VPNs, and UTM features
- Perform centralized firewall management using Forti-Manager, including policy deployment and device management
- Handle VPN configurations and issues (IPSec & SSL VPN) across sites
- Investigate and resolve network incidents, firewall rule conflicts,



and connectivity issues
- Perform log analysis, troubleshooting, and root cause identification
- Support change implementation, firmware upgrades, and patching activities
- Monitor network performance using standard tools and ensure SLA adherence
- Coordinate with L3 teams for complex issues and major incidents

Role Expectations

- Work in 24x7 rotational shifts ensuring continuous service availability
- Ability to handle L2 escalations independently with strong troubleshooting skills
- Maintain documentation, configurations, and knowledge base updates
- Follow ITIL processes for incident, change, and problem management

Skills Focus (Highlight for proposal/vendor clarity)

- FortiGate Firewall (Mandatory)
- FortiManager (Mandatory)
- VPN (IPSec / SSL)
- Routing & Switching basics (OSPF, VLAN, etc.)
- Network troubleshooting (CLI / packet analysis)
- Fortinet NSE 4 or above Certification.
- Netskope Basic Knowledge.

Application Question(s):
- How many Years Of Experience?( 3 -5yrs)
- What is your Current CTC?
- What is your Expected CTC?

Work Location: In person

📌 /Network Engineer (Kozhikode)
🏢 Soffit Infrastructure Services
📍 Kozhikode