We are seeking a proactive and customer-focused IT Support Specialist to provide onsite and remote technical support for end users. The ideal candidate will have hands-on experience in desktop support, incident management, asset management, hardware troubleshooting, and end-user experience management. The candidate should possess robust communication skills and a customer-first approach to delivering high-quality IT services.
Key Responsibilities
Service Management
- Manage Incidents and Service Requests through ServiceNow or similar ITSM tools.
- Ensure timely resolution of tickets while adhering to defined SLAs.
- Maintain accurate documentation of incidents, requests, and resolutions.
📌 Support Engineer (Secunderabad)
🏢 TECEZE
📍 Secunderabad
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