Company Description Paytm is India’s leading AI-first payments and financial distribution platform serving consumers, merchants, and enterprises. The company offers a wide range of digital payment solutions designed to make everyday transactions fast, secure, and convenient. With a strong focus on innovation, Paytm leverages advanced technology and data to deliver scalable financial products and services.

Team members join a dynamic environment that is shaping the future of digital finance across India. The culture encourages ownership, customer centricity, and continuous learning.

Role Description This is a full-time, on-site Key Account Manager role based in Thane.

The Key Account

Manager will manage and grow relationships with strategic merchants and enterprise customers, serving as the primary point of contact for all commercial and operational matters. Day-to-day responsibilities include monitoring account performance, identifying upsell and cross-sell opportunities, supporting business planning, and ensuring timely resolution of customer requests and issues. The role also involves analyzing transaction and revenue data, preparing reports, and collaborating with internal teams such as product, operations,



and finance to enhance customer experience.

The Key Account

Manager will work to achieve assigned targets while maintaining high standards of service and compliance with company policies.

Qualifications

- Candidates should possess strong Account Management and Key Accounts skills to handle strategic clients and drive long-term relationships.
- Candidates should possess solid Analytical Skills to interpret data, track performance metrics, and support decision-making.
- Candidates should possess Business Planning skills to develop growth plans, forecast revenue, and align account strategies with company objectives.
- Candidates should possess Customer Service skills to ensure responsive communication, issue resolution, and a high-quality merchant experience.
- Relevant experience in payments, fintech, or financial services account management is beneficial.
- Solid negotiation, communication, and stakeholder management skills are preferred.
- Bachelor’s degree in Business, Finance, Marketing, or a related field is typically required.
- Ability to work on-site in Thane and collaborate effectively with cross-functional teams.

📌 Key Account Manager (Thane)
🏢 Paytm
📍 Thane