Job highlights

- Minimum Education Requirements

- Experience should include sales delivery,key customer management,new customer onboarding,commercial compliance,distributor collaboration,business analytics,and demand planning coordination. . Graduate degree required

- MBA preferred

- 6-8 years of experience,including 4-5 years of critical account management experience

Job Summary The Key Account Manager - HORECA is responsible for driving growth and profitability across key HORECA accounts. The role manages strategic customer relationships, develops new business opportunities, and partners with distributors and internal teams to deliver sales targets, portfolio growth, commercial compliance, strong market execution, and customer service.

Responsibilities

- Achieve quarterly topline targets for the HORECA channel and drive the right portfolio mix, including adjacency products such as syrups and cocoa.

- Ensure compliance with Trade Promotion (TP) and Direct Marketing Expense (DME) guidelines and maintain pricing and billing hygiene.

- Manage relationships with large existing customers through regular business reviews and meetings.

- Identify, scope, and onboard current customers in line with business priorities.





- Work closely with external distribution partners and customer account managers to drive execution.

- Conduct market visits with HORECA distributors and participate in activation opportunities and retailer catalog programs.

- Partner with Customer Marketing, Supply Planning, Marketing, and the Omni field team to create and execute activation calendars for critical accounts.

- Monitor and analyze daily, weekly, seasonal, and one-time business reports to improve margin, revenue, and processes.

- Coordinate demand planning with customers and the supply chain team and monitor in-stock compliance for key accounts.

Minimum Education Requirements

- 6-8 years of experience, including 4-5 years of critical account management experience.

Experience should include sales delivery, key customer management, new customer onboarding, commercial compliance, distributor collaboration, business analytics, and demand planning coordination.

- Graduate degree required; MBA preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 KAM Alternate Channel Professional (Mumbai)
🏢 Hersheys
📍 Mumbai