Job Summary An IVF Counsellor is responsible for guiding and supporting patients and couples throughout their fertility treatment journey. The counsellor explains IVF procedures, provides emotional support, addresses patient concerns, and helps patients make informed decisions about fertility treatments.
Key Responsibilities
- Counsel patients and couples regarding infertility and available treatment options.
- Explain IVF, IUI, ICSI, egg freezing, embryo freezing and other fertility procedures.
- Explain treatment protocols, procedures, timelines and approximate costs.
- Provide emotional and psychological support to patients.
- Follow up with patients regarding consultations, investigations and treatment plans.
- Coordinate with fertility specialists, embryologists, nurses and the front office team.
- Handle patient queries through phone calls, WhatsApp and in-person consultations.
- Maintain patient counselling records and follow-up reports.
- Support patients in understanding treatment consent forms and documentation.
- Maintain patient confidentiality and professional ethics.
- Improve patient satisfaction and treatment coordination.
Required Qualifications
- Bachelor's degree in Psychology, Social Work, Nursing, Life Sciences or a related field.
- Experience in IVF or fertility counselling is preferred.
- Good communication and interpersonal skills.
- Basic knowledge of infertility treatments and reproductive health.
- Empathy, patience and strong counselling skills.
Required Skills
- Patient counselling and relationship management.
- Positive English and local language communication.
- Patient follow-up and coordination.
- Problem-solving and conflict management.
- Computer knowledge and documentation.
- Ability to handle sensitive patient situations.