We are looking for a skilled and proactive IT Support Engineer with 3–5 years of experience in providing technical support, troubleshooting IT infrastructure, managing user accounts, and maintaining hardware, software, and network systems.

The ideal candidate should have hands-on experience in Windows operating systems, Microsoft 365, Active Directory, Microsoft Entra ID, networking, IT asset management, and end-user technical support.

The candidate will be responsible for ensuring smooth IT operations, minimizing system downtime, maintaining IT infrastructure, and providing timely technical assistance to employees across the organization.

Key Job Responsibilities

- Provide Level 1 and Level 2 technical support to end users for hardware, software, network, and system-related issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot Windows operating systems, Microsoft Office applications, Microsoft 365, Outlook, and Microsoft Teams.
- Manage user accounts, password resets, access permissions, and security groups in Active Directory and Microsoft Entra ID.
- Handle employee onboarding and offboarding, including account creation, equipment allocation, access provisioning, and account deactivation.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and basic network connectivity issues.
- Configure and support email accounts, shared mailboxes, distribution lists, and Outlook profiles.
- Install, update, and maintain operating systems, applications, antivirus software, and security patches.
- Maintain IT asset inventory, including laptops, desktops, monitors, printers, software licenses, and other IT equipment.
- Provide remote and on-site technical support to employees across different departments and locations.
- Troubleshoot hardware failures, software errors,



system performance issues, and application compatibility problems.
- Support data backup, file recovery, shared folders, and network drive access.
- Ensure compliance with IT security policies, endpoint protection standards, password policies, and access controls.
- Escalate complex technical issues to the IT Head.
- Maintain proper documentation of troubleshooting procedures, recurring issues, resolutions, and IT support activities.
- Coordinate with external vendors for hardware repairs, warranty claims, software support, and maintenance.
- Assist with IT infrastructure upgrades, system migrations, software deployments, and technology rollouts.
- Conduct routine preventive maintenance to ensure system reliability and minimize downtime.
- Provide basic user training and guidance on IT systems, applications, cybersecurity, and IT best practices.

Required Technical Skills 1. Operating Systems

- Windows 10 / Windows 11
- Basic Windows Server administration and troubleshooting.

2. Microsoft Technologies

- Microsoft 365
- Microsoft Outlook and Teams
- Active Directory (AD)
- Microsoft Entra ID
- Microsoft Office applications.

3. Networking

- TCP/IP
- DNS and DHCP
- LAN and Wi-Fi
- VPN connectivity
- Basic network troubleshooting.

4. Hardware & IT Infrastructure

- Desktop PCs and laptops
- Printers, scanners, and IT peripherals
- Hardware installation and troubleshooting.

5. IT Security

- Antivirus and endpoint protection




- Multi-Factor Authentication (MFA)
- Security patches and updates
- Password policies and access controls.

6. Remote Support Tools

- Remote Desktop
- Windows Quick Assist
- Remote support applications.

7. IT Asset Management

- IT hardware inventory management
- Software license tracking
- Equipment allocation and lifecycle management.

Educational Qualification
- Bachelor's Degree / Diploma in Information Technology, Computer Science, Computer Applications, or a related field.
- 3–5 years of relevant experience in IT Support / Desktop Support / IT Infrastructure Support.

Required Skills & Competencies
- Strong troubleshooting and problem-solving abilities.
- Good knowledge of IT infrastructure and end-user computing.
- Ability to handle multiple technical issues and prioritize support requests.
- Good communication and interpersonal skills.
- Ability to work independently and coordinate with different departments.
- Robust documentation and follow-up skills.
- Proactive approach to identifying and resolving IT issues.

Preferred Experience
- Experience supporting multi-location offices or project sites.
- Experience in IT infrastructure management and enterprise user support.
- Experience managing Microsoft 365 and Active Directory environments.
- Experience in construction, infrastructure, or engineering companies will be an added advantage.

How to Apply Interested candidates with 3–5 years of relevant IT Support experience are invited to apply with their updated resume.

Note: Candidates should have practical hands-on experience in Windows troubleshooting, Microsoft 365, Active Directory, networking, and end-user IT support.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 IT Support Engineer (Pathanamthitta)
🏢 KOOTHADEES ENGINEERING PRIVATE
📍 Pathanamthitta