IT Help Desk Engineer | Sophos Firewall MDR Support

Key Responsibilities

- Provide IT Help Desk and technical support to the customer's IT setting.

- Manage and administer Sophos Firewalls, including firewall rules, policies, VPNs and configurations.

- Monitor Sophos Firewall alerts, notifications and security events.

- Liaise between Sophos MDR, the customer's internal IT team and relevant stakeholders.

- Ensure timely communication and escalation of MDR alerts and security incidents for appropriate response.

- Coordinate incident tracking, follow-ups and resolution.

- Provide server operations and administration support.

- Manage and troubleshoot Active Directory (AD), user accounts, permissions and access.

- Support ERP servers and business applications.

- Troubleshoot server, network and application-related issues.

- Handle tickets and service requests within agreed SLAs.

- Maintain documentation of incidents,



firewall changes and support activities.

- Provide after-hours support for critical firewall and server requests as agreed.

Key Requirement: Ability to coordinate effectively between Sophos MDR and the customer's internal IT team, ensuring timely communication, escalation and response to security incidents.

Qualifications

Mandatory Certifications Technical Skills

- Sophos Firewall Certification.

- Sophos EDR Certification.

- Hands-on knowledge of Sophos Firewall and Sophos MDR.

- Working knowledge of Windows Server administration.

- Knowledge of Active Directory (AD) management.

- Experience with ERP servers and applications.

- Understanding of networking, VPNs, firewall policies and incident management.

📌 IT Help Desk Engineer (Sahibzada Ajit Singh Nagar)
🏢 SafeAeon
📍 Sahibzada Ajit Singh Nagar