Department: IT & Digital Operations

Job Type: Full time

Experience Required: Minimum 2–3 Years

Qualification: Bachelor's Degree / Diploma in IT, Computer Science, Computer Applications, or a related field.

ROLE OVERVIEW

We are seeking an experienced and result-oriented IT & CRM Operations Manager to oversee CRM software operations, manage technical support activities, and ensure the smooth functioning of the company's IT infrastructure and digital systems.

The ideal candidate should have strong technical knowledge, hands-on experience in CRM management, and the ability to independently handle technical issues related to laptops, Android devices, software applications, and digital platforms.

KEY RESPONSIBILITIES & MANAGEMENT FUNCTIONS

- Oversee daily CRM software operations, data management, and system updates.
- Manage CRM configurations, user access, and operational troubleshooting.
- Supervise technical support activities related to laptops, desktops, and Android devices.
- Identify, troubleshoot, and resolve hardware, software, and connectivity issues.
- Ensure proper installation, configuration, and maintenance of software applications.
- Monitor system performance and ensure smooth IT operations.
- Manage internet, Wi-Fi, and basic network-related troubleshooting.
- Coordinate with CRM providers, software vendors, and external technical teams.
- Maintain IT documentation, technical reports, and issue-resolution records.
- Ensure proper utilization and maintenance of company devices and IT assets.
- Provide technical guidance and support to employees.
- Identify opportunities to improve CRM processes and digital workflows.

TECHNICAL EXPERTISE REQUIRED
- Hands-on experience in CRM software handling and management.




- Strong knowledge of Android smartphones and tablets.
- Good understanding of laptop and desktop troubleshooting.
- Knowledge of Windows operating systems and MS Office.
- Familiarity with software installation, configuration, and updates.
- Basic networking, Wi-Fi, and internet troubleshooting.
- Understanding of IT operations and digital workflow management.

MANAGERIAL & PROFESSIONAL SKILLS
- Strong problem-solving and decision-making abilities.
- Excellent communication and coordination skills.
- Ability to independently manage IT-related responsibilities.
- Good team coordination and operational management skills.
- Strong organizational and time-management abilities.
- Proactive approach to resolving technical challenges.

ELIGIBILITY & EXPERIENCE
- Minimum 2–3 years of relevant experience in IT Support, CRM Operations, or Technical Support.
- Diploma or Degree in IT, Computer Science, or a related discipline.
- Candidates with CRM administration and technical troubleshooting experience are preferred.
- Female candidates are encouraged to apply.
- Candidates should be responsible, professional, and capable of independently handling IT operations.

WHAT WE OFFER
- Professional and growth-oriented working environment.
- Opportunity to lead and manage IT & CRM operations.
- Career advancement opportunities.
- Exposure to digital systems and technology management.
- Supportive management and collaborative work culture.

HOW TO APPLY Interested and qualified candidates are requested to submit their updated resumes through Indeed.

Take ownership of our IT and CRM operations and grow with our organization!

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Work Location: Hybrid remote in Vyttila, Kochi, Kerala

📌 IT & CRM OPERATIONS MANAGER (Vyttila)
🏢 FLUENT FLOW ENGLISH ACADEMY
📍 Vyttila