Hiring International Customer Support (Voice & Chat Process)

We are hiring Customer Support Associates - International Voice & Chat Process for one of our leading MNC clients across Noida, Bangalore, and Chandigarh.

Job Details

- Position: Associate - Customer Support (Voice / Chat Process)
- Job Locations & Processes:
- Noida: International Voice & Chat Support

- Bangalore: International Voice Support

- Chandigarh: International Voice Support

- Experience:
- Voice Process: Freshers & Experienced Candidates Can Apply
- Chat Process (Noida Only): Minimum 6 Months of Relevant Chat Customer Support Experience
- Communication Skills: Excellent English Communication Skills (C1/C2 Proficiency Preferred)
- Shifts: Night Shifts / Rotational Shifts (as per process requirements)
- Work Mode: Work from Office
- Preferred Experience: International Customer Support, Banking Customer Service, Voice or Chat Support

Key Responsibilities

- Handle customer queries, requests, and concerns through voice or chat support channels, depending on the assigned process.
- Provide professional, accurate, and timely customer assistance.
- Resolve customer issues efficiently while ensuring high customer satisfaction.




- Maintain accurate records of customer interactions and follow-ups.
- Adhere to established quality, productivity, and compliance standards.

Candidate Requirements

- Freshers with excellent spoken English communication skills are welcome to apply for the Voice Process.
- Minimum 6 months of relevant chat customer support experience required for the Chat Process in Noida.
- Excellent verbal and/or written English communication skills.
- Robust customer handling and problem-solving abilities.
- Willingness to work in night or rotational shifts.
- Comfortable working from the office.
- Experience in international processes or banking customer service will be an added advantage.

Interested candidates with excellent English communication skills, including freshers and experienced professionals for the Voice Process across Noida, Bangalore, and Chandigarh, and candidates with a minimum of 6 months of relevant chat support experience for the Chat Process in Noida, who are comfortable working night or rotational shifts, are encouraged to apply with their updated resumes.

📌 International Voice & Chat Support Executive (Bengaluru)
🏢 Crafle Consulting Mumbai
📍 Bengaluru