The role requires robust communication skills, empathy, persuasion abilities, and adherence to collection processes and compliance guidelines. Candidates will interact with customers through inbound and outbound voice calls in a fast-paced international BPO environment.
Must-Have Skills
- Minimum 6 months of International BPO Voice Process experience (mandatory)
- Excellent English verbal communication and active listening skills
- Strong negotiation and convincing abilities
- Ability to handle difficult customer conversations professionally
- Good understanding of customer handling and objection resolution
- Basic computer proficiency and experience working with CRM/call management systems
- Ability to achieve collection and productivity targets
- Comfortable working in rotational shifts
📌 International Voice Process (Mumbai)
🏢 Claidsphere Solutions
📍 Mumbai
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