Job Title: IAM Support Engineer

Job Location: Hyderabad

Job Type: Contract

Job Shift: US Shift (PST)

We are looking for an experienced IAM Support Engineer to join the Global Information Security Office (GISO) team at Pure Storage. The ideal candidate will have hands-on experience in Identity and Access Management (IAM), Identity Providers (IdP), Privileged Access Management (PAM), Identity Governance and Administration (IGA), and Public Key Infrastructure (PKI).

The role involves managing enterprise IAM platforms, supporting application onboarding, troubleshooting IAM integrations, and ensuring smooth day-to-day operations across cloud and on-premises environments.

Key Responsibilities

- Manage and support IAM platforms such as Okta, 1Password, Okta Privileged Access, Lumos, Keyfactor, and DigiCert.
- Handle application onboarding, account provisioning, credential management, and IAM integrations across cloud and on-premises environments.
- Support IAM platform migrations, deployments, upgrades, patching, and maintenance activities.
- Monitor platform performance and availability using Splunk, Prometheus, and PagerDuty.
- Develop and maintain automation workflows using Tines or similar automation tools.
- Troubleshoot IAM-related incidents, integration issues, replication failures, and system-level problems.
- Manage and resolve L1/L2 support tickets through Jira and ServiceNow.
- Follow ITIL processes, including Incident, Problem, and Change Management.




- Maintain SOPs, technical documentation, and operational procedures using Confluence.
- Collaborate with global IT teams and business stakeholders to ensure efficient IAM operations.
- Participate in a 24x7 support model, including rotational on-call support during weekends and holidays.

Required Skills & Qualifications
- 5–7 years of experience in IAM operations, engineering, or technical support.
- Strong understanding of Identity and Access Management (IAM), Identity Providers (IdP), Privileged Access Management (PAM), Identity Governance (IGA), and PKI.
- Hands-on experience with Okta and Active Directory (AD).
- Experience with IAM application onboarding, provisioning, authentication, and integrations.
- Familiarity with 1Password, Okta Privileged Access, Lumos, Keyfactor, and DigiCert.
- Experience with monitoring and alerting tools such as Splunk, Prometheus, and PagerDuty.
- Knowledge of ITIL-based support processes and ticketing tools such as Jira and ServiceNow.
- Strong troubleshooting, analytical, and debugging skills.
- Good communication and documentation skills.

Positive to Have

- Scripting and automation experience using Python, PowerShell, or similar languages.
- Experience with Tines or other workflow automation platforms.
- Exposure to cloud and on-premises IAM environments.
- Experience supporting enterprise security tools and platforms.

📌 IAM Support Engineer (Hyderabad)
🏢 Global Infovision Private
📍 Hyderabad