Job Title: HRBP

Department: Human Resources

Company: DoubleTick

Location: Mumbai

Experience Required: 5+ years of relevant experience in HR functions, including end-to-end recruitment, payroll management, compliance, onboarding/offboarding, and team leadership.

About DoubleTick.io:

DoubleTick.io is a cutting-edge WhatsApp CX suite empowering businesses to enhance their customer experience through seamless communication. With a rapidly growing customer base, we are looking for an experienced HRBP to scale our customer support operations and deliver world-class support experiences.

Role Overview:The HRBP will be a strategic partner, culture champion, and operational leader responsible for building and scaling our people strategy. This role will shape the talent experience at DoubleTick.io, ensuring alignment with our mission, values, and growth ambitions.

Key Responsibilities:HR Coordination:

- Serve as the primary point of contact for HR-related inquiries from employees and managers.
- Coordinate and facilitate various HR processes, including recruitment, onboarding, performance management, and offboarding.
- Maintain accurate and up-to-date employee records in the system.
- Assist with the development and implementation of HR policies and procedures.
- Conduct employee orientation sessions and ensure new hires have a smooth onboarding experience

.

Employee Relations:

- Provide guidance and support to managers and employees on employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans.
- Conduct investigations into employee complaints or concerns and recommend appropriate actions.
- Foster a positive work environment and promote employee engagement initiatives.

Talent Management:

- Partner with department heads and managers to identify talent needs and develop strategies to attract, retain,



and develop top talent.
- Identify learning and development needs and recommend training programs to enhance employee skills and capabilities

Employee Experience and Engagement

- Drive programs that promote employee well-being, satisfaction, and retention.
- Build a transparent feedback and communication framework to strengthen trust and alignment.
- Lead diversity, equity, and inclusion (DEI) initiatives to foster a diverse and inclusive workplace.

HR Operations and Compliance

- Establish scalable HR processes, policies, and systems for a growing organization.
- Ensure compliance with labor laws, employment standards, and workplace regulations across geographies.
- Manage compensation, advantages, and rewards programs to ensure competitiveness and equity.

Performance and Culture

- Oversee performance management processes that drive accountability and recognition.
- Be a cultural steward, ensuring that DoubleTick.io’s values are reflected in daily operations and interactions.

Qualifications:

- Proven experience (5+ years) in senior HRBP role, preferably in fast-growing SaaS or tech companies.
- Strong understanding of talent acquisition, employee engagement, and organizational development.
- Exceptional leadership, communication, and interpersonal skills.
- Experience scaling HR processes and systems in high-growth environments.
- Deep commitment to fostering an inclusive, people-first culture.
- Bachelor's degree in HR, Business, or related fields (advanced degree or certifications like SHRM or CIPD is a plus).

What We Offer:

- Opportunity to lead and shape the people function in a fast-scaling SaaS startup.
- Competitive salary and performance-based incentives.
- Flexible work environment with remote-friendly policies.
- Learning and development budget to support your professional growth.
- A vibrant and inclusive culture where your voice will be heard

📌 Human Resources Business Partner (Mumbai)
🏢 DoubleTick
📍 Mumbai