Property: Nirvana Grand Hotel & Resort

Location: Bodh Gaya, Bihar

Department: Housekeeping

Position: Housekeeping Manager

Property Size: 90+ rooms, multiple banquet halls and lawns, swimming pool, gym, spa, restaurants and public areas.

Job Summary

We are looking for an experienced and detail-oriented Housekeeping Manager to lead housekeeping operations at Nirvana Grand Hotel & Resort.

The candidate will be responsible for maintaining high standards of cleanliness, hygiene, room readiness and guest satisfaction across the property. The role requires strong team management, systematic planning, checklist-based inspections and close coordination with other departments.

The Housekeeping Manager must follow established housekeeping standards while actively contributing to developing, improving and implementing standard operating procedures (SOPs).

Key Responsibilities

- Housekeeping Standards & Quality Control

- Implement and maintain housekeeping SOPs and cleanliness standards across the property.
- Contribute to developing and improving housekeeping standards, checklists and inspection procedures.
- Ensure checklist-based cleaning and inspection of guest rooms, corridors, public areas, banquet halls, lawns and other facilities.
- Conduct regular inspections and maintain documented records of housekeeping quality.
- Ensure cleanliness and hygiene standards are consistently maintained, including during peak occupancy and large events.
- Room Readiness & Front Office Coordination

- Obtain daily projected occupancy, arrivals, departures and room requirements from the Front Office.
- Plan room cleaning, preparation and manpower allocation based on expected occupancy and guest movements.
- Prioritise rooms according to check-in schedules, early arrivals and special guest requirements.
- Ensure every room is inspected and formally signed off as ready before being released to Front Office for guest allotment.
- Maintain accurate records of room cleaning, inspection and readiness status.
- Coordinate with Front Office to minimise delays in room allocation.
- Housekeeping Inventory & Store Management

- Maintain accurate inventory records of housekeeping supplies, guest amenities, linen, cleaning chemicals and equipment.
- Ensure sufficient stock is available based on projected occupancy, events and operational requirements.




- Establish and maintain minimum stock levels and timely replenishment procedures.
- Monitor consumption, prevent wastage and control housekeeping expenses.
- Conduct periodic physical stock verification and maintain records of stock issuance and receipt.
- Guest Requests & Service Delivery

- Ensure every guest housekeeping request is recorded in a written or digital register.
- Assign requests to appropriate staff and monitor timely completion.
- Maintain records of request time, assigned employee, completion time and status.
- Ensure prompt delivery of extra amenities, linen, toiletries and other housekeeping services.
- Follow up on delayed or unresolved requests and coordinate with Front Office when necessary.
- Maintenance Identification & Coordination

- Identify maintenance defects and damages during room cleaning and routine inspections.
- Record and promptly report maintenance issues to the Maintenance Department.
- Coordinate and follow up until reported issues are resolved.
- Verify completion of maintenance work before rooms are released for guest use.
- Maintain a record of pending and resolved maintenance complaints.
- Public Areas, Banquets & Resort Facilities
- Ensure regular cleaning and upkeep of lobbies, corridors, restaurants, washrooms, lawns, banquet halls and other public areas.
- Coordinate housekeeping arrangements before, during and after weddings, conferences and other events.
- Ensure cleanliness of swimming pool surroundings, gym, spa and recreational areas.
- Prepare event-specific cleaning schedules and allocate sufficient manpower.
- Maintain appropriate cleaning frequency in high-footfall areas.
- Team Management & Training
- Prepare daily duty rosters and allocate staff according to occupancy, workload and events.
- Supervise housekeeping staff and ensure productivity, discipline and accountability.
- Conduct regular training on cleaning procedures, hygiene, equipment handling and guest service.
- Monitor attendance,



staff performance and adherence to SOPs.
- Ensure safe handling of chemicals, cleaning equipment and hotel property.
- Documentation & Reporting
- Maintain daily room cleaning and inspection checklists.
- Maintain room readiness and Front Office handover records.
- Maintain housekeeping inventory, consumption and stock registers.
- Maintain guest request logs and maintenance follow-up records.
- Submit daily housekeeping reports highlighting completed work, pending rooms, unresolved issues and operational requirements.
- Report recurring operational gaps and recommend corrective actions.

Candidate Requirements

- Minimum 3–5 years of housekeeping experience in hotels or resorts, including supervisory or managerial responsibilities.
- Experience managing housekeeping operations in a large hotel, resort or banquet-oriented property preferred.
- Robust knowledge of room cleaning standards, housekeeping SOPs, linen management and inventory control.
- Ability to plan housekeeping operations based on occupancy and event schedules.
- Strong leadership, communication and interdepartmental coordination skills.
- Comfortable maintaining written records, checklists and digital reports.
- Hands-on approach with attention to detail and a strong sense of accountability.

Key Performance Expectations The Housekeeping Manager will be evaluated on:
- Room Readiness: Timely preparation, inspection and handover of rooms to Front Office.
- Cleaning Quality: Consistent compliance with housekeeping standards and inspection checklists.
- Guest Service: Timely completion and proper documentation of guest requests.
- Inventory Control: Adequate stock availability with minimal wastage and accurate records.
- Maintenance Coordination: Prompt reporting, follow-up and closure of maintenance issues.
- Team Productivity: Effective manpower utilisation, staff discipline and performance.
- Documentation: Complete, accurate and timely housekeeping records.

Our Expectations

We are looking for a manager who takes ownership of the department, leads by example and builds a systematic, accountable housekeeping operation.

The objective is not merely to keep the property clean, but to establish consistent housekeeping standards that can be measured, monitored and improved every day.

📌 Housekeeping Manager (Bodh Gaya)
🏢 Nirvana Grand Hotel And Resort
📍 Bodh Gaya