Hotel Reservation Executive is responsible for handling incoming reservation requests, converting inquiries into bookings, updating guest information, and ensuring accuracy in reservation details.

Key Responsibilities:

- Answer incoming calls, emails, and online inquiries regarding room availability, rates, and packages.
- Process reservations by phone, email, or online systems (e.g., PMS or CRS).
- Accurately enter and update reservation details into CRS software
- Upsell hotel services and packages to maximize revenue.
- Ensure all guest requests and special preferences are noted and communicated to the relevant departments.
- Respond to cancellation and modification requests and manage no-shows according to hotel policy.
- Maintain knowledge of room types, rates, hotel services, local attractions, and travel directions.
- Handle group bookings and corporate accounts if applicable.




- Maintain confidentiality of guest information and comply with data protection policies.

Qualifications & Skills:

- A degree in hospitality is a plus.
- Prior experience in hotel reservations or front desk preferred.
- Familiarity with hotel property management systems
- Excellent communication and interpersonal skills.
- Solid organizational and multitasking abilities.
- Customer-focused with a positive attitude and problem-solving skills.
- Proficient in MS Office and reservation software.

Working Conditions:

- Must be flexible to work weekends, holidays, and evenings as needed.

Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Provident Fund

Experience:
- Reservation management: 1 year (Required)

Language:
- Malayalam (Required)

Work Location: In person

📌 Hotel reservation Executive (Tirupati)
🏢 Web CRS Technologies
📍 Tirupati