Shift: 6:00 PM to 3:00 AM (Night Shift- One way cab facility)
Interview Mode: Face-to-Face
Experience: Minimum 6 Months in BPO
Education: Any Graduate
We are looking for enthusiastic and customer-focused professionals to join our team as Customer Support Executives. The ideal candidate should have prior experience in the BPO industry, excellent communication skills and the ability to handle customer queries effectively.
Roles & Responsibilities
- Handle customer queries through voice or non-voice channels.
- Provide accurate information and effective solutions to customer concerns.
- Maintain professional communication and ensure a positive customer experience.
- Understand customer requirements and resolve issues within the defined timelines.
- Follow process guidelines, quality standards and performance expectations.
- Maintain accurate records of customer interactions.
Required Skills & Qualifications
- Minimum 6 months of experience in any BPO voice or non-voice process.
- Any graduate qualification.
- Excellent verbal and written communication skills.
- Valuable listening and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Willingness to work in a night shift (6 PM 3 AM).
- Must be comfortable working from the office.
- Candidates should be available for face-to-face interviews.