Role & responsibilities

Requirements

- Helpdesk Associate in Service Desk

- Must be a Graduate.

- Good communication skills with 6+ months of international calling experience

- Good comprehension & writing skills

- Must possess excellent customer handling skills

- Should be comfortable to work in rotational shift with 24x7 support window

- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Preferred candidate profile

Perks and perks

📌 Helpdesk Associate (Delhi)
🏢 NTT DATA
📍 Delhi