About Star Worldwide Group

Star Worldwide Group is a leading organization in the Mobility & Relocation industry, specializing in Household Goods (HHG) movement, Fine Arts logistics, international and domestic relocation, transportation, warehousing, and associated logistics solutions.

We are looking for an experienced and result-oriented Head – Operations to lead and manage our operational functions, drive operational excellence, optimize costs, strengthen vendor relationships, and ensure superior customer satisfaction.

Job Purpose The Head – Operations will be responsible for planning, directing, and overseeing the organization's operational activities, including logistics coordination, transportation, warehouse management, inventory control, vendor management, budgeting, and workforce management.

The role requires a strong operational leader capable of developing effective strategies, improving processes, ensuring compliance with established quality standards, and achieving business objectives through effective resource utilization.

Key Roles & Responsibilities

1. Operations Planning & Management

- Develop, implement, and monitor operational strategies to ensure efficiency, service excellence, and customer satisfaction.
- Plan, coordinate, and monitor the receipt, storage, dispatch, and distribution of goods.
- Oversee end-to-end operational activities and ensure timely execution of assigned projects and shipments.
- Identify operational challenges and implement corrective and preventive measures.
- Plan and manage operational changes to improve productivity and service delivery.

2. Logistics, Transportation & Vendor Management

- Manage relationships and coordinate effectively with suppliers, transporters, and logistics service providers.
- Ensure efficient transportation planning, shipment coordination, and timely delivery of goods.
- Monitor vendor performance, service quality, and operational commitments.
- Review and approve vendor invoices within defined timelines, ensuring accuracy and cost compliance.

3. Warehouse & Inventory Management

- Oversee warehouse operations, inventory management, goods distribution, and facility layout.
- Ensure appropriate storage, handling, movement, and security of shipments.




- Utilize RedSky as the primary tool for warehouse management, operational planning, budgeting, and forecasting.
- Ensure optimum utilization of warehouse space, manpower, equipment, and other operational resources.
- Maintain proper storage and handling standards for all shipments.

4. Budgeting, Cost Control & Financial Management

- Prepare, recommend, and manage operational budgets to achieve service excellence and cost efficiency.
- Monitor operational expenses and identify opportunities for cost optimization.
- Review budgets, control operational costs, and ensure effective utilization of resources.
- Use RedSky for operational planning, budgeting, forecasting, and monitoring operational trends.

5. Quality Assurance & Process Compliance

- Develop and monitor quality assurance programmes to maintain operational standards.
- Ensure all operational processes are executed in accordance with the prescribed Process Manual.
- Maintain compliance with applicable quality, environmental, occupational health, and safety standards, including ISO 9001, ISO 14001, and relevant occupational health and safety requirements.
- Conduct regular operational reviews and implement process improvements.
- Ensure proper documentation and adherence to established operational procedures.

6. Team Leadership & Workforce Management

- Lead, motivate, and manage operational teams to achieve business and productivity targets.
- Plan manpower requirements and coordinate recruitment and training of operational staff.
- Monitor employee performance, productivity, and professional development.
- Promote teamwork, accountability, discipline, and a performance-driven work culture.
- Ensure effective allocation of responsibilities across operational teams.

7. Health, Safety & Security

- Maintain high standards of workplace health, safety, hygiene, and security.
- Ensure safe handling, packing, movement,



and storage of shipments.
- Implement appropriate safety measures to minimize operational risks and workplace incidents.
- Ensure compliance with applicable safety policies and procedures.

Educational Qualifications & Experience

- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related discipline.
- 8–12 years of relevant professional experience, preferably in a senior operations management or leadership role.
- Strong experience in the Logistics, Transportation, Supply Chain, Relocation, or Service Industry.
- Demonstrated experience in operational planning, budgeting, cost control, and process implementation.
- Experience in warehouse management, inventory control, transportation coordination, and vendor management.
- Exposure to operational technology and management systems, particularly RedSky, will be advantageous.

Required Skills & Competencies

- Strong leadership and team management capabilities.
- Excellent operational planning and execution skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Effective vendor and stakeholder management.
- Budgeting, forecasting, and cost-control expertise.
- Excellent verbal and written communication skills.
- Strong presentation and interpersonal skills.
- Ability to manage multiple priorities and deliver results within defined timelines.
- Customer-centric approach with a focus on operational excellence.

Preferred Industry Background

Candidates from the following industries will be preferred:

- Logistics & Supply Chain Management
- Household Goods (HHG) Relocation
- Domestic & International Moving
- Transportation & Distribution
- Warehousing & 3PL Operations
- Mobility & Relocation Services
- Other Service-Oriented Industries

Candidate Preference

- Candidates with proven experience in managing large-scale operational activities and cross-functional teams will be preferred.
- Candidates with relevant experience in logistics or relocation operations will have an added advantage.
- Candidates available to join immediately or at short notice will be given preference.

If you are keen to know more about Star visit www.starww.com

📌 Head of Operations (Faridabad)
🏢 Star Worldwide Group
📍 Faridabad