:

We are looking for an experienced and strategic IT leader to head enterprise-wide IT

Infrastructure, Operations, Information Security, and Service Delivery functions across multiple business locations.

The ideal candidate will be responsible for ensuring the availability, security, scalability, and operational excellence of the organization's technology workplace while managing infrastructure projects, cybersecurity initiatives, vendor relationships, compliance requirements, and IT support operations.

This role requires a blend of technical expertise, leadership capability, business stakeholder management, and governance oversight.

Duties:

Key Responsibilities

IT Operations & Service Delivery

- Lead end-to-end IT service delivery across all office locations.
- Ensure smooth operation of business-critical systems and services.
- Manage Incident, Problem, Change, and Service Request processes.
- Drive major incident resolution and root-cause analysis.
- Establish service standards, operational KPIs, and support metrics.
- Oversee end-user support, IT helpdesk, and site support teams.

Infrastructure Management

Manage and govern:

- Microsoft 365 Environment
- Active Directory / Entra ID
- Windows Server Infrastructure
- Virtualization Platforms (VMware / Hyper-V)
- Network Infrastructure (LAN, WAN, Wi-Fi)
- VPN and Remote Access Technologies
- Internet Connectivity and ISP Management
- Data Backup & Recovery Solutions
- Endpoint Management Platforms
- CCTV and Physical IT Infrastructure

Key responsibilities include:

- Capacity planning
- Performance optimization
- Infrastructure modernization
- High availability and redundancy planning
- Technology lifecycle management

Cybersecurity & Compliance





- Lead enterprise cybersecurity initiatives and programs.
- Manage firewall, endpoint security, and network security controls.
- Oversee vulnerability management and security remediation activities.
- Support security audits, compliance assessments, and customer audits.
- Drive IT governance, policies, standards, and security awareness.
- Ensure disaster recovery and business continuity readiness.
- Coordinate with internal compliance, audit, and risk management teams.

Project Management

Lead technology projects including:

- Office setup and expansion initiatives
- Infrastructure upgrades
- Security implementations
- Microsoft 365 enhancements
- Cloud adoption and migration projects
- Network transformation initiatives

Responsibilities include:

- Planning and execution
- Budget management
- Vendor coordination
- Risk management
- Executive reporting

Vendor & Asset Management

- Manage relationships with OEMs, service providers, ISPs, and technology vendors.
- Negotiate contracts, renewals, AMCs, and support agreements.
- Monitor service performance and SLA compliance.
- Manage IT procurement and technology budgeting.
- Oversee IT asset lifecycle management.

Team Leadership

- Lead and mentor infrastructure, support, and network teams.
- Define goals, KPIs, and development plans.
- Drive performance, accountability, and operational excellence.
- Build scalable support processes and documentation practices.
- Manage cross-functional and geographically distributed teams.

Stakeholder Management

Partner closely with:

- Executive Leadership
- Operations Teams
- HR
- Finance
- Compliance & Risk Teams
- Business Unit Leaders
- External Auditors and Customers

Act as the primary point of contact for major IT initiatives, escalations, and governance discussions.

📌 Group Manager - IT (Gurugram)
🏢 Qhive
📍 Gurugram