Company Description Royal Orchid & Regenta Hotels is one of India’s fastest-growing hotel brands, operating 4-star and 5-star properties for business and leisure travelers. The group manages over 9,000 rooms and several acclaimed restaurants across more than 130 hotels and resorts in 80+ locations in India and abroad, covering luxury, upper mid-market, and budget segments. With a strong and expanding presence, the brand is supported by over 265,000 loyalty members who regularly choose its properties.

Royal

Orchid is listed on both the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE) and is guided by an independent board of experienced directors, offering a reliable and professionally managed environment for hospitality careers.

Role Description This is a full-time, on-site Front Office Supervisor role based at our hotel in Jaipur.

The Front Office

Supervisor oversees daily front desk operations, ensuring smooth check-in and check-out processes, accurate reservations handling, and timely guest services. The role includes managing front office team members, organizing shift schedules, coaching staff on service standards, and monitoring performance to maintain high levels of guest satisfaction. The supervisor addresses guest queries and concerns, coordinates with housekeeping and other departments to meet guest needs, and ensures that billing, cash handling, and reporting procedures are followed correctly.



The position also involves maintaining front office records, implementing operational policies, supporting upselling initiatives, and contributing to a welcoming, professional lobby and reception environment.

Qualifications

- Demonstrated skills in front office operations, including guest reception, reservations management, and check-in/check-out procedures.
- People management skills, such as team supervision, shift planning, performance coaching, and conflict resolution.
- Strong customer service and communication skills, with the ability to handle guest queries, feedback, and complex situations calmly and professionally.
- Organizational and administrative skills, including record-keeping, billing accuracy, cash handling, and basic reporting.
- Proficiency with hotel property management systems (PMS), reservation platforms, and standard office software.
- Ability to work flexible hours, including weekends and holidays, as required in hospitality operations.
- Prior experience in hotel front office or guest relations, preferably in a supervisory capacity.
- Diploma or degree in Hotel Management, Hospitality, or a related field is preferred; equivalent practical experience will also be considered.
- Knowledge of local attractions and travel options in Jaipur to assist guests with information and recommendations.
- Working knowledge of English; additional regional or foreign language skills are an advantage.

📌 Front Office Supervisor (Jaipur)
🏢 Royal Orchid Hotels
📍 Jaipur