- Patient Greeting : Welcome all arriving patients and visitors with empathy and professionalism; guide them to the correct department, doctor, or ward.
- Registration & Scheduling: Register recent patients, update demographic and medical files in the hospital software/EMR, and schedule or reschedule doctor appointments.
- Call Management: Answer, screen, and route incoming multi-line phone calls; address routine inquiries regarding doctor timings, visitor policies, and hospital services.
- Billing & Cash Collection: Handle initial patient billing, collect consultation/procedure fees, issue receipts, and assist with insurance documentation or cashless claims coordination.
- Inter-Departmental Coordination: Communicate seamlessly with nurses, lab technicians, and doctors to minimize patient wait times (TAT).
- Qualifications & Requirements
- Education:
Bachelor’s degree or Diploma in Hospital Administration
- Experience: 1 to 2 years of experience as a Front Office Executive, Medical Receptionist.
- Language Skills: Proficiency in English and Tamil (ability to speak additional local languages is an advantage).
- Technical Skills: Basic computer literacy, with MS Office, and experience using Hospital Management Software (HMS) .