Department: Operations

Company: Gramik (Agriprojunction Ventures Pvt. Ltd.)

Qualification: MBA / PGDM (Operations, Supply Chain Management or Logistics preferred)

Experience: 0–3 Years

Location: Field Operations –

- Lucknow

Employment Type: Full-time

We are looking for a proactive and analytical Field Operations Executive who will be responsible for managing and strengthening our end-to-end field operations, including LMD rider management, route optimization, dark store operations, delivery efficiency, and operational performance.

Key Roles &

- Responsibilities

- LMD (Last-Mile Delivery) Network Management
- Manage and monitor the complete LMD rider network across assigned locations.
- Ensure effective rider onboarding, training, allocation, attendance, and performance monitoring.
- Monitor daily order allocation, delivery status, pending orders, and delivery turnaround time.
- Drive rider productivity, delivery success rates, and cost efficiency.
- Establish operational discipline and ensure timely resolution of rider-related issues.
- Monitor rider payouts, incentives, and performance-based productivity metrics.
- Route Planning &
- Optimisation
- Plan and optimise daily delivery routes to minimise distance, time, and delivery costs.
- Ensure efficient order clustering and rider allocation based on geographical coverage and order density.
- Identify opportunities to improve delivery productivity and reduce operational expenses.
- Monitor route adherence and delivery performance through operational dashboards and technology tools.
- Continuously improve first-attempt delivery success rates and reduce Return to Origin (RTO).
- Dark Store Operations &
- Performance Management




- Manage day-to-day operations of assigned dark stores.
- Ensure proper inventory handling, inward/outward movement, picking, packing, and dispatch processes.
- Monitor stock availability, inventory accuracy, damages, expiry, and operational losses.
- Ensure timely order processing and dispatch to LMD riders.
- Analyse dark store performance, order volumes, manpower utilisation, and operating costs.
- Identify underperforming dark stores and implement corrective action plans.
- Ensure operational SOPs, hygiene, safety, and process compliance.
- End-to-End Field Operations
- Take ownership of complete field-level execution, from order processing to final delivery.
- Coordinate with procurement, warehouse, sales, finance, technology, and customer support teams.
- Ensure smooth coordination between dark stores, LMD riders, and business touchpoints.
- Conduct regular field visits and operational audits.
- Identify operational bottlenecks and implement scalable solutions.
- Ensure customer complaints and delivery escalations are resolved within defined timelines.
- Data Analysis &
- MIS Reporting
- Prepare and analyse daily, weekly, and monthly operational MIS reports.
- Track key performance indicators (KPIs), including:
- Orders processed and delivered.
- Rider productivity and utilisation.
- Cost per delivery.




- On-time delivery percentage.
- First-attempt delivery success rate.
- RTO and cancellation percentage.
- Dark store productivity and cost per order.
- Inventory accuracy and order fulfilment efficiency.
- Use data to identify inefficiencies, improve productivity, and optimise operational costs.
- Present operational performance and improvement plans to the reporting manager.

Required Skills &

- Qualifications

- MBA / PGDM in Operations, Supply Chain Management, Logistics, or a related discipline.
- 2–5 years of experience in field operations, supply chain, logistics, e-commerce, quick commerce, or last-mile delivery.
- Strong understanding of last-mile delivery models, route planning, and warehouse/dark store operations.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in MS Excel / Google Sheets and MIS reporting.
- Experience working with ERP, CRM, delivery management, or logistics management systems will be preferred.
- Strong team management, communication, and coordination skills.
- Willingness to travel extensively and work closely with field teams.

Key Performance Indicators (KPIs) The candidate will be evaluated on:

- Improvement in LMD rider productivity.
- Reduction in cost per order and cost per delivery.
- Improvement in on-time delivery and first-attempt delivery success rates.
- Reduction in RTO and order cancellations.
- Dark store operational efficiency and profitability.
- Inventory accuracy and order fulfilment efficiency.
- Adherence to operational SOPs and reporting timelines.
- Overall operational efficiency and scalability across assigned locations.

📌 Field Operations Executive (Lucknow)
🏢 Gramik®
📍 Lucknow