it is a managed-workspace operator specialising in exclusive, built-to-suit office solutions tailored to the unique requirements of enterprise clients. We function as a strategic real-estate partner, delivering end-to-end services across acquisition, design, build, and operations.

Our service portfolio includes

- Real Estate Acquisition supported by micro-market intelligence.
- Tailor-Made Design & Build – of office spaces in collaboration with clients.
- Operational Excellence – in the management and servicing of workspaces, ensuring a seamless client experience.

With operational presence across Mumbai, Navi Mumbai, Bangalore, Indore, and Kolkata, our mission is to deliver scalable, adaptable workspace solutions aligned to the evolving demands of modern enterprises. Role Summary The Assistant Manager – Operations will lead the end-to-end operations of our flagship Noida property at F1 Skymark. The incumbent will be accountable for delivering a best-in-class client experience through robust soft-services management, vendor governance, technical oversight, statutory compliance, and operational cost control. The role requires a strong service mindset, hands-on execution capability, and proven leadership in multi-vendor, multi-stakeholder environments.

Key Responsibilities

1. Soft Services & Client Experience

- Lead day-to-day delivery of housekeeping, security, front office, cafeteria/hospitality, and helpdesk services.
- Maintain the highest standards of cleanliness, safety, hygiene, and overall client comfort.
- Develop, implement, and continuously refine Standard Operating Procedures (SOPs) to ensure consistency in service quality.
- Act as the single point of contact for client escalations; proactively address queries, complaints, and feedback to drive client satisfaction.
- Conduct periodic client connects and CSAT reviews; translate insights into actionable service improvements.

1. Vendor & Stakeholder Management

- Manage the full lifecycle of vendor contracts – scope definition, AMC/SLA finalisation, performance reviews,



and renewals.
- Monitor service-delivery KPIs for housekeeping, security, catering, pest control, and other contracted services.
- Coordinate with contractors, suppliers, and OEMs for timely execution of routine and project-related work.
- Build and sustain strong working relationships with clients, landlords, internal teams, and statutory authorities.

1. Facility & Technical Oversight

- Ensure uninterrupted operation of critical building systems – HVAC, electrical, DG, UPS, plumbing, fire & life safety, and BMS.
- Oversee planned preventive maintenance (PPM) and breakdown maintenance schedules to minimise downtime.
- Ensure full compliance with health, safety, environmental, and statutory regulations through regular inspections and audits.
- Drive energy-efficiency, sustainability, and Go-Green initiatives across the site.

1. Operational Excellence & Cost Management

- Own the operational P&L; for the site – tracking budgets, expenses, OPEX/CAPEX variances, and key operational metrics.
- Identify and execute opportunities for process improvement, cost optimisation, and resource efficiency.
- Conduct internal audits, inspections, and walk-throughs; submit MIS dashboards and management business review (MBR) reports to leadership.
- Lead transition, mobilisation, and stabilisation activities for new clients onboarded into the site.

1. Team Leadership & Development

- Lead, mentor, and develop the on-ground operations team; ensure clear roles, accountability, and a client-first culture.
- Drive structured training, cross-skilling, and performance reviews for direct reports and vendor partner staff.
- Foster a culture of ownership, responsiveness,



and continuous learning across the operations function.
- Coordinate with the central HR, Finance, and Projects teams for seamless internal stakeholder management.

Experience
- 4 – 8 years of progressive experience in Facilities / Operations Management within commercial real estate, managed workspaces, IFM, or hospitality environments.
- Minimum 4 years in a site-lead or supervisory role managing a team of 15+ across soft and technical services.
- Demonstrated experience managing operations for sites of 50,000 sq. ft. and above is desirable.

Functional & Technical Skills
- Strong command of soft-services operations, SLA & AMC governance, and vendor contract management.
- Working knowledge of building systems – HVAC, electrical, plumbing, fire & life safety, and BMS.
- Proven ability to manage budgets, OPEX/CAPEX, and operational MIS.
- Familiarity with statutory and labour-law compliance applicable to facility operations.
- Proficiency in MS Office (Excel, Word, PowerPoint) and operational reporting / CAFM tools.

Behavioural Competencies
- Client-first orientation with solid interpersonal and communication skills.
- Decisive leadership with the ability to manage cross-functional teams and external partners.
- Structured, analytical problem-solving approach.
- High ownership, responsiveness, and integrity under pressure.

Why Join Autopilot Offices?
- Be part of a fast-growing, people-first organisation redefining the managed-workspace experience in India.
- Lead operations for a flagship Bangalore property, with exposure to enterprise clients across industries.
- A growth-oriented environment with structured pathways for leadership development.
- Iis a managed-workspace operator specialising in exclusive, built-to-suit office tsolutions tailored to the unique requirements of enterprise clients. We function as a strategic real-estate partner, delivering end-to-end services across acquisition, design, build, and operations.

📌 Facility Manager / Noida
🏢 Focus Management Consultants
📍 Noida