The Surprise Store | Bengaluru

Full-Time | On-Site | Freshers & Experienced Candidates Welcome

Are you that person who can talk to anyone and make them feel comfortable?The one your friends turn to when they need advice?

The one who can convince a group to finally agree on a plan?

The one who genuinely enjoys meeting people, listening to their stories and figuring things out?

We might just have the perfect job for you.

At The Surprise Store, we help people turn their love, gratitude and excitement into unforgettable surprises.

A boyfriend planning something special for his girlfriend.

A daughter wanting to surprise her parents.

A husband trying to make his wife's birthday unforgettable.

Or best friends celebrating years of friendship.

Every customer comes to us with a different story.

Your job? Listen to that story, understand what matters to them and help them choose the perfect surprise.

And yes, turn those conversations into confirmed bookings!

A Little About UsWe're The Surprise Store, a Bengaluru-born celebration company that's been creating personalised surprises since 2015.

35,000+ surprises. Thousands of emotional moments. One big mission.

To make booking a personalised celebration as easy as ordering food online.

We're building a team of people who genuinely enjoy making that happen.

So, What Will You Actually Do?Think of yourself as the friendly face and trusted voice behind someone's next big celebration.

You'll

- Talk to people: Connect with customers through WhatsApp and calls.
- Understand their stories: Find out who they're celebrating, what makes that person special and what they're hoping to create.
- Be their surprise expert: Help them discover the right gifting or celebration experience.
- Turn conversations into bookings: Explain the value, answer questions, handle objections and confidently close sales.
- Stay in touch: Follow up with interested customers instead of letting promising conversations disappear.
- Keep things organised: Update customer details, conversations and next steps in our CRM.
- Work with the team:



Ensure every confirmed booking is handed over with the right information.
- Own your results: Work towards sales targets, improve your conversion skills and celebrate your wins.

It's a mix of sales, psychology, creativity, communication and genuine human connection. Now, Here's the Interesting Part.You don't need years of experience to apply.

If you're a fresher who has never worked in sales but can hold a meaningful conversation, think on your feet and genuinely enjoys connecting with people, we want to meet you.

If you've already worked in sales or customer experience and know how to turn a conversation into a conversion, even better!

We're looking for people who:

- Can start a conversation without making it awkward.
- Listen to understand, not just to respond.
- Are naturally curious about people and their stories.
- Know how to explain an idea clearly and confidently.
- Can handle a "no" without losing their enthusiasm.
- Follow through on what they promise.
- Enjoy achieving targets and seeing measurable progress.
- Take responsibility instead of waiting to be reminded.
- Are comfortable learning new tools and technology.
- Have the patience to build trust and the confidence to close a sale.

Good communication is essential. A fancy degree isn't. Extra Brownie Points If You...

- Speak Kannada and English comfortably.
- Have worked in sales, customer support, hospitality or events.
- Know your way around WhatsApp Business or a CRM.
- Understand a little about Instagram, Meta Ads or Google Ads.
- Have experience convincing customers, negotiating or closing deals.

Don't know everything on this list? That's okay.



We're happy to teach the tools. You need to bring the curiosity, commitment and willingness to learn.

What's It Like Working Here?You'll be part of a company where conversations turn into real celebrations.

You'll learn how to understand customers, recommend experiences, handle objections, close sales and build meaningful relationships.

You'll work with real customers, real targets and real responsibilities.

Some days will be exciting. Some will be challenging. And sometimes, you'll have to follow up more than once to close a booking.

We believe in supporting people who are willing to learn, take feedback and consistently improve.

It's not just about being good at talking. It's about being someone people can trust.

Here's How We'll Get to Know YouWe believe a conversation tells us more than a résumé.

Our hiring process is simple:

1. Apply: Tell us a little about yourself.
2. WhatsApp: We'll connect with shortlisted applicants and share the role details.
3. Quick phone call: Let's understand each other better.
4. Video conversation: Show us how you'd handle a real customer enquiry.
5. Meet us: Join us for an in-person interview.
6. Join the team: If we're a good match, we'll discuss your offer and joining date.

One Last Thing...Maybe you're a fresher looking for your first real chance. Maybe you're already working in sales but want to do something more meaningful.

Or maybe you've always been the person who could make others feel heard, understood and excited.

We'd love to discover what you can bring to our team.

Because at The Surprise Store, we don't just need people who can sell.

We need people who can connect, convince and genuinely care.

Location: Bengaluru, Karnataka

Employment: Full-Time | On-Site

Experience: Freshers and experienced professionals welcome

Joining: Immediate joiners preferred

Think this sounds like you? Apply now.

Let's turn conversations into celebrations.

The Surprise Store

Making moments unforgettable since 2015.

📌 Experience Specialist – Sales & Customer Experience (Bengaluru)
🏢 The Surprise Store
📍 Bengaluru