Role & responsibilities

- Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards as per the contract with principal.
- Responsible for accurate execution of assigned processes.
- Liaising and building strong relationships with other departments and principal.
- Manage multiple concurrent deadlines.
- Effective use of business tools and applications.
- Prompt resolution of customer queries.
- To assist in the event of delays and disruptions by proactive communication and interaction
- Ensures and provides quality service to both internal and external customers.
- Identify opportunities for change and continuous improvement with implementation of current working practices.

Preferred candidate profile

- 0-3 years of experience in relevant industry
- Graduate with evidence of above average academic and extracurricular achievement.
- Fluent in written and spoken English.
- Advance knowledge of MS Office.

Shift timings Rotational shift including night shifts work from office ( 5days a week)

Location Mumbai (andheri east)

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