- Interacting closely with Export Sales Managers regarding orders and customer requirements to ensure the company can satisfy their needs.
- Overseeing deliveries from PO to dispatch until final delivery.
- Handling sales order processing and related activities.
- Preparing export documents and liaising with the Logistics team for export container and local delivery arrangements.
- Coordinating closely with the warehouse to ensure smooth operations and error-free dispatches.
- Prioritizing orders in a calm and methodical manner to ensure OTIF (On Time In Full) delivery to customers.
- Working with the internal Supply Chain team to ensure goods are delivered on time and in full.
- Coordinating extensively with the Sales and Production teams to ensure OTIF delivery and regularly following up on delays.
- Driving improvements in business processes, improving the ERP system, and reducing manual work.
- Developing internal processes to resolve and reduce customer complaints and establishing valuable relationships with customers.
- Reviewing purchase orders and shortages to ensure order fulfilment and service deliverables meet customer requirements.
- Managing the team to ensure smooth execution of daily activities.
- Supporting the CS Manager in achieving deliverables.
- Taking lead roles in cross-functional projects.
Preferred candidate profile: -Strong verbal and written English communication skills.
-Must have worked in a company involved in international exports via sea.
-Must have experience working with an ERP system, preferably JD Edwards (Oracle) or SAP.
- Strong knowledge and experience in end-to-end order processing, from receipt of customer POs to final dispatch and export documentation.
- Knowledge of container loading and optimization.
- Knowledge of export procedures and documentation from India to various countries.
- Strong command of MS Excel.
- Proactive and results-oriented approach.
- Ability to grow into a leadership role