Position- Email Associate

Location- Sector 54 Golf Course Road, Gurugram

Number of Working days- 6 days (rotational off)

Interview Mode- F2F

Key Responsibilities:-

- Handle customer queries and concerns through email.
- Compose clear, skilled and grammatically correct email responses.
- Respond to customer emails within the defined turnaround time (TAT).
- Resolve customer issues by following company policies and procedures.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams to resolve pending customer queries.
- Ensure quality and productivity targets are met.
- Maintain customer confidentiality and follow data protection guidelines.

Required Skills & Qualifications

- Minimum 6 months of experience in an email or non-voice process.
- Good written and verbal communication skills.
- Basic knowledge of Microsoft Outlook and email handling.
- Good typing skills and attention to detail.
- Ability to manage multiple emails and prioritize tasks.
- Customer-focused approach and problem-solving skills.
- Basic computer knowledge.

📌 Email Associate (Gurugram)
🏢 Career Crafterz
📍 Gurugram