We are seeking an operational, hands-on Ecommerce Operations Lead to set up, manage, and scale our back-office and fulfillment warehouse in India. Our business sells books on Amazon UK via the FBM (Fulfillment by Merchant)model.You will own the entire localized supply chain: from sourcing profitable books and managing a team of packers, to ensuring 100% accurate labeling and rapid direct-to-consumer international shipping. Managing a current volume of 100 orders per day, you will build the infrastructure to scale this volume significantly.Key Responsibilities

- Sourcing &
- Supplier Management

: Identify, evaluate, and purchase book inventory across India; build relationships with local suppliers and publishers to secure steady supply.

- FBM Team Leadership: Recruit, train, and manage a team of packers and quality controllers to handle a daily volume of 100+ individual direct-to-consumer shipments.

- Packaging &

- UK Compliance

: Oversee strict quality checks, ensure books are packed securely to prevent transit damage, and guarantee perfect application of Amazon shipping/address labels.

- Direct International Logistics: Partner with international courier services (e.g., DHL, FedEx, India Post, or specialized e-commerce logistics aggregators) to ensure cost-effective, rapid, and trackable shipping from India straight to UK buyers.

- Performance &





- Performance Tracking

: Monitor critical Amazon UK health metrics (Late Shipment Rate, Valid Tracking Rate, and Order Defect Rate) to ensure the account remains in positive standing.

- Key Reporting: Deliver weekly and monthly operational scorecards detailing sourcing costs, packaging material expenses, courier transit times, and per-unit profitability.

Required Qualifications &

- Skills

- Experience: 3–5 years in e-commerce fulfillment or logistics, with specific experience running Amazon FBM / Global Selling operations.

- Logistics &
- Export Expertise

: Deep knowledge of processing high-volume, lightweight international courier shipments, custom declarations (CN22/CN23), and cost-effective postal networks.

- Amazon Seller Central Proficiency: Thorough understanding of managing daily order queues, printing buyer shipping labels, uploading tracking IDs, and managing customer returns/refunds.

- Leadership: Proven track record managing blue-collar warehouse personnel (packers, sorters) with a focus on speed, accuracy, and discipline.

- Data Fluency: Proficient in Google Sheets / MS Excel to maintain real-time inventory counts and financial summaries.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 E-commerce Operations Manager (Delhi)
🏢 Abn
📍 Delhi