Role & responsibilities

- Execute and maintain product, assortment, pricing, promotion, category, and school-specific content within Kibo and related eCommerce systems.
- Support site merchandising and CMS/site-authoring activities based on established business direction and requirements.
- Perform front-end and back-end QA for promotions, pricing, product setup, school assortments, content, and other site changes.
- Validate completed work for accuracy, completeness, and expected customer experience before handoff to the eCommerce team.
- Review requests and requirements before execution; identify gaps, conflicting information, or missing details and ask clarifying questions early.
- Identify discrepancies, investigate unexpected results, and resolve issues when possible; escalate with clear findings and recommended next steps when additional support is required.
- Support recurring operational processes, reporting inputs, data maintenance, and high-volume project work.
- Own assigned work from request intake through completion, including tracking status, documenting issues, communicating blockers, validating results, and confirming closure.
- Maintain transparent task and project tracking so stakeholders have visibility into ownership, current status, open issues, deadlines, and completion.
- Communicate proactively with eCommerce stakeholders regarding progress, risks, dependencies, and timeline changes without requiring follow-up.
- Follow established SOPs and workflow requirements while applying judgment when exceptions, changing priorities, or circumstances fall outside documented processes.
- Manage multiple priorities while maintaining accuracy, organization, and timely delivery.

Preferred candidate profile





- Experience working with an eCommerce platform or CMS; Kibo experience preferred.
- Working knowledge of eCommerce product setup, categories, pricing, promotions, content authoring, merchandising, and site QA.
- Strong attention to detail with a demonstrated commitment to accuracy and the ability to independently validate work for completeness before handoff.
- Demonstrated critical-thinking and problem-solving skills, with the ability to investigate discrepancies, identify potential causes, and recommend next steps rather than relying solely on prescribed instructions.
- Ability to understand business requirements, identify missing or conflicting information, ask effective questions, and translate requirements into accurate execution.
- Ability to follow established processes, SOPs, and workflow requirements while adapting to changing priorities, exceptions, and requirements.
- Comfort working across multiple eCommerce and business systems, spreadsheets, and ticketing/workflow tools, with the ability to learn new platforms and processes quickly.
- Strong written and verbal communication skills, including the ability to document updates, provide timely status communication, and clearly escalate issues, risks, and blockers.
- Solid organizational skills with the ability to manage multiple requests, priorities, deadlines, and follow-up items simultaneously while maintaining clear status visibility.
- Strong sense of ownership and follow-through, with accountability for assigned work from request intake through validation and completion.
- Ability to work independently with limited day-to-day oversight while collaborating effectively across eCommerce and cross-functional teams and knowing when to ask questions or escalate.

Perks and benefits

Annual Fixed Bonus

Insurance - Health, Accident and Term Life

📌 E Commerce Operations Specialist (Bengaluru)
🏢 LT Apparel
📍 Bengaluru