– E-commerce Executive

Company: PERCH Brands Pvt. Ltd.Location: West DelhiWork Mode: Full-time, On-siteWorking Days: 6 Days a WeekExperience: 2-5 Years

About PERCH Brands

PERCH Brands is a homegrown D2C menswear brand founded in 2023, focused on premium-quality smart-casual apparel for the contemporary Indian man. We emphasise refined aesthetics, sharp silhouettes, premium fabrics and in-house manufacturing.

Role Overview

We are looking for a proactive and detail-oriented E-commerce Executive to manage daily e-commerce operations across our website and online marketplaces. The role involves end-to-end order processing, marketplace management, inventory coordination, catalogue management and ensuring timely order fulfilment.

Key Responsibilities

1. Order Processing & Fulfilment

- Handle daily incoming orders from Easyecom OMS for orders of Shopify and various online marketplaces like Myntra, Nykaa, Tata Cliq, Amazon, Ajio and Flipkart .
- Process, verify and confirm orders while ensuring accurate SKU, size, quantity and customer details.
- Coordinate with warehouse and dispatch teams for timely order packing and shipment.
- Generate shipping labels, invoices and manifests.
- Monitor order status, shipment tracking, pending dispatches and delivery updates.
- Handle order cancellations, returns, exchanges, RTOs and refund coordination.
- Raise and manage return claims, including customer returns, damaged products, missing items and incorrect product claims.




- Coordinate with logistics partners and resolve shipment-related issues.
- Ensure orders are processed and dispatched within the platform's prescribed timelines.

* 2. Inventory & Catalogue Management

- Monitor stock availability and maintain accurate inventory across all sales channels.
- Coordinate stock reconciliation and inventory updates.
- Ensure correct SKU mapping, size availability and product information.
- Identify stock discrepancies and coordinate with the warehouse team.

3. Reporting & Coordination

- Prepare daily order processing, dispatch, sales and return reports.
- Track pending orders, cancellations, returns and fulfilment performance.
- Coordinate with internal teams to ensure smooth e-commerce operations.
- Maintain operational records and marketplace documentation.

Requirements

- 2–5 years of experience in e-commerce operations, preferably in fashion, apparel, lifestyle or D2C brands.
- Familiarity with EasyEcom, Unicommerce, Shiprocket or similar OMS/WMS platforms.
- Hands-on experience in order processing and order fulfilment.
- Working knowledge of Shopify and marketplace seller panels.
- Experience with Myntra, Amazon, Flipkart, AJIO or Nykaa.
- Good working knowledge of MS Excel and Google Sheets.
- Robust coordination, communication and problem-solving skills.
- Ability to manage high order volumes and meet dispatch timelines.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 E-Commerce Executive (Delhi)
🏢 Perch
📍 Delhi