About Joveo

Joveo was founded in 2017 by a group of visionary entrepreneurs and enthusiastic problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data and machine learning to enable employers, staffing agencies, RPOs, advertising agencies, and job sites to address this need better and more cost-effectively.

We're the global leader in programmatic job advertising driving next-gen recruitment technology solutions for employers around the world. Harnessing machine learning and industry expertise, our platform delivers the most relevant candidates in the shortest time, giving our customers a competitive edge. Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Forbes Magazine’s list of Best Startup Employers 2020 and Inc.

Magazine’s List of America’s Fastest-Growing Private Companies 2021.

JOVEO stands for a job for everyone. That's our mission - to deliver the right job to everyone in the world. Powering more than twenty million jobs every day, we're changing the way recruitment media buying is done. This has never been more important. It’s not just about talent deployment – it’s about saving lives and families!

About the job

As a Customer Success Director you will

- Provide active coaching, development, and feedback to CSMs utilizing hard metrics derived from dashboards, reports, live calls and onsite meeting environments
- Manage the team to a key set of activities and indicators across the customer lifecycle
- Deliver value and influence account growth by partnering with CSM and Sales leadership; including building optimization and value realization programs
- Act as key point of escalation for your team and executive presence in Business Reviews or other customer facing meetings as needed




- Identify and act quickly to resolve red flags that may put accounts at risk
- Field customer escalations as well as supporting EBRs for your team to discuss roadmap, value realization and overall account health.
- Forecast the risk and retention of your team’s business and deliver results against monthly, quarterly, and annual objectives
- Partner with internal resources, acting as customer advocate
- Partner with CX Program to create and execute processes and programs to improve customer engagement and adoption, and mitigate customer risk

About you You’ll be a great fit if you have

- Experience in a customer-facing post-sales role, ideally providing professional services or customer success functions in a technology field such as SaaS
- 10+ years of relevant experience in Customer Success.
- A proven track record of managing customer engagements across multiple stakeholders
- Demonstrated ability to understand technical concepts/solutions, customer use cases and guide strategy to deliver positive results for customers
- Self-starter mentality who thrives under ambiguity in an extremely fast-paced, deadline-oriented start-up workplace
- Excellent verbal and written communication skills
- Creative mindset and are resourceful, detail-oriented, and highly organized
- A B.S./M.S. degree in a related field
- Experience managing a team of direct reports
- Recruitment Advertising, Recruitment platform solutions, Marketing automation or other applicable talent experience (preferred)
- Google Adwords experience (preferred)

Competitive benefits We’re an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package. We’ve also got an enthusiastic and supportive work environment and strive to keep our employees healthy, happy and productive.

Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit www.joveo.com.

📌 Director of Customer Success (US Geography) (Bengaluru)
🏢 Joveo
📍 Bengaluru