Job Purpose Purpose of the job is to ensure organizational commitments made by Payments Business as a department are met within the timelines leading to overall delivery of organizational objectives.
Culture Anchor:
- Work Hard - Consistently puts in effort, plans, and tracks daily progress to achieve targets.
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort.
- Own It - Maintains honesty and fairness in all interactions in line with organization's policies.
- Act with Integrity
Duties and Responsibilities
- Drive business growth for Utility Bill Payments / Recharges via Mobile app channel.
- Create customer journeys, information architecture, and wireframes by leveraging previous research that meet the business goals while ensuring a positive user experience.
- Collaborate with multiple stakeholders, and communicate the same effectively, enabling the team to deliver on specific goals.
- Build relationships and operating rhythms with members inside and outside the core product team to efficiently implement user experiences that are cohesive, inclusive, and well-informed.
- Build a close relationship with our Data and Analytics team to be able to leverage knowledge through these partners and help elevate patterns and problems to product stakeholders.
- Plan, schedule, conduct, and synthesize research sessions with existing users as well as potential new users.
- Synthesize and develop artefacts (reports, presentations, persona profiles) to help inform product teams prioritize new features or improvements to existing functionality.
- Explicit vision of the future of user experience and have the courage to pursue forward-thinking design.
- Good understanding of Payment and equity Business/Products: Credit Card, Prepaid card, Mutual fund/ Insurance payment and Utility bill payment.
- Sound knowledge of Advanced MS tools.
Required Qualifications and Experience a) Qualifications
- MBA from a reputed institute with a minimum of 1-5 years of experience.
- Relevant Experience in BBPS should be 0-2 years.
- High degree of passion and self-belief.
- Team-oriented work style to engage with peers & colleagues in other functions across the company.
- Exceptionally high motivational levels and a self-starter.