About the Role

Academia by Serosoft, India s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion, is looking for an experienced and result-oriented Delivery Manager - Enterprise Implementations to own the end-to-end delivery of large-scale Academia implementations.

The Delivery Manager will act as the full time counterpart to the client s Project Manager, ensuring seamless execution of complex, multi-year and multi-phase ERP implementations across admissions, academics, examinations, finance and student services.

Serosoft s enterprise clients include universities and higher education groups managing large stakeholder groups, substantial legacy data migrations, and phased go-lives aligned with their academic calendars.

This role requires sustained daily ownership of implementation plans, client relationships, delivery governance, risk management and team schedules. It is a dedicated delivery role, not a coordination layer stretched thinly across the account base. Depending on the size and duration of engagements, the Delivery Manager may manage one large implementation or a small number of smaller ones.

Role Details

- Reporting To: COO or Head of Enterprise
- Works With: Client Project Managers and sponsors, Implementation Manager, Data Migration, Trainers, Business Analysts, QA, Product and Engineering teams.
- Travel: Periodic on-site travel to client campuses, including international locations, around key phases such as discovery, UAT, go-live and post-go-live stabilisation.
- Working Hours: Regular overlap with client time zones (South Africa, UAE, Europe, Singapore, depending on the account).

Key Responsibilities

1. Client Partnership Stakeholder Management

- Act as the day-to-day counterpart to the client s Project Manager and the single point of accountability for delivery.
- Run the governance cadence, including weekly status calls, steering committee reporting and phase sign-offs.
- Manage client expectations on scope, sequence and dates, and hold the line on agreed scope.
- Keep sponsors informed ahead of problems rather than after them.

1. Project Planning Governance

- Build and maintain the implementation plan, covering phases, milestones, dependencies, critical path and resource calendar.
- Track progress against baseline and surface variance early with options, not just status.
- Maintain the risk and issue register and drive items to closure.
- Manage change requests through to commercial and scheduling impact.

1. Delivery Cross-functional Coordination

- Coordinate across the delivery team, including Implementation Manager, Data Migration, Trainers, BAs and QA, and hold them to the schedule.
- Interface with Product and Engineering, where development is delivered through the shared sprint process, and ensure project requirements enter that pipeline with enough lead time.
- Ensure the right roles are on the project ahead of the phase that needs them.

1. Data Migration Management





- Own the migration schedule end to end, covering extraction windows, mapping sign-off, trial loads, reconciliation and cutover.
- Hold the client to their data-readiness commitments, which are usually the largest single source of slippage.

1. Training, UAT Go-live Management

- Own the training calendar and ensure materials and environments are ready in time.
- Plan and run UAT, including scope, entry and exit criteria, defect triage and sign-off.
- Run go-live readiness and cutover planning, and manage the stabilisation period and handover to Support.

1. Commercial Management Reporting

- Track effort against the contracted scope and flag over-run before it becomes a write-off.
- Support invoicing milestones and keep delivery evidence in order.
- Report internal status in a consistent, numbers-first format.

Education Experience

- 8-12 years of experience in software delivery, with at least 4 years managing enterprise implementations end to end as the client-facing delivery owner.
- Proven track record on at least two multi-year or multi-phase enterprise software rollouts, each carried from kick-off through go-live - not only phases or workstreams within someone else s programme.
- Experience delivering ERP, SIS, LMS or comparable enterprise platforms into large, multi-stakeholder organisations.
- Hands-on ownership of large data migrations, including mapping, reconciliation and cutover planning.
- Formal grounding in project management practice - PMP, PRINCE2 or equivalent structured training - and the discipline to apply it daily rather than only at review time.

Required Skills Competencies

- Ability to hold a plan: baseline, variance tracking, critical path and dependency management, maintained continuously.
- Credibility with senior client stakeholders, including the ability to say no to scope, defend a schedule and escalate without damaging the relationship.
- Strong written English and the discipline to document decisions, risks and sign-offs.
- Comfortable working across time zones and travelling to client sites.

Preferred Qualifications Experience

- Higher education sector experience - familiarity with academic calendars, admissions cycles, examination processes and accreditation reporting.
- Prior delivery into African, Middle Eastern, European or South East Asian institutions.
- Experience as a vendor-side delivery owner in a product company, where development capacity is shared across accounts rather than dedicated to one project.
- Exposure to integration-heavy programmes (LMS, payment gateways, identity providers, regulatory reporting).




- Background as a BA or functional consultant before moving into delivery management.

What Success Looks Like

First 90 Days

- Has taken full ownership of the assigned implementation and is the client PM s recognised counterpart.
- A baselined plan exists, is maintained weekly, and the client has accepted it.
- Risk register live, with the top risks named and owned.

By 12 Months

- Milestones met or re-planned deliberately and with notice, not discovered late.
- No escalation reaches Serosoft leadership before the Delivery Manager has raised it internally.
- Client satisfaction on delivery governance measurably improved from the current baseline.
- Executive involvement in day-to-day project execution reduced to scope, solution and commercial decisions only.

What This Role Is Not Stated plainly, because these boundaries are where comparable roles usually blur:

- Not a Business Analyst: The Delivery Manager does not write requirements or configure the product, though they must understand both well enough to challenge estimates and sequencing.
- Not a Support Manager: Live-client support for accounts already in production sits elsewhere.
- Not a Pre-sales or Solutioning Role: They are not pulled into demos, RFPs or estimation for other prospects.
- Not Spread Thin: Load is set by the size and duration of the projects carried - one major implementation, or a small number of smaller ones - never as many accounts as can be fitted in.
- Not a Status Reporter: They own outcomes and decisions, not the circulation of other people s updates.

What We Offer At Academia by Serosoft, we believe in fostering a culture of innovation, collaboration, and excellence. Discover what makes Academia by Serosoft the perfect place to thrive:

- Learning Growth: We support your professional development at every step.
- Cutting-Edge Technologies: Engage in pioneering and innovative projects.
- Global Opportunities: Expand your horizons and work on international assignments.
- Exciting Events Outings: Enjoy vibrant celebrations and team activities.
- Best of Breed Compensation: Competitive pay that rewards your skills and contributions.
- 5 Days a Week: Embrace a healthy work-life balance.
- Group Health Insurance: Your health and well-being are our priority.
- Open Door Policy: Your ideas and feedback are always welcome.
- Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it!

Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education, empowering you to drive meaningful impact and be part of an inspiring growth journey.

Job Category: Implementation

Job Type: Full Time

Job Location: Indore

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Delivery Manager - Enterprise Implementations (Indore)
🏢 Serosoft Solutions
📍 Indore