About the RoleWe are looking for an experienced and result-oriented Manager / Senior Manager – Debt Management to lead debt collection, recovery operations and portfolio management activities. The ideal candidate should have solid experience in managing collection teams, driving recovery performance, reducing delinquency and ensuring effective customer engagement.
Key Responsibilities
1. Manage and oversee debt collection and recovery operations across assigned locations.
2. Develop and implement strategies to improve collection efficiency and reduce outstanding dues.
3. Lead, manage and motivate collection teams, including Team Leaders and Collection Executives.
4. Monitor portfolio performance, delinquency levels, collection targets and recovery rates.
5. Ensure achievement of monthly, quarterly and annual collection targets.
6. Handle escalations, high-value delinquent accounts and critical recovery cases.
7. Coordinate with internal departments, including Operations, Risk, Legal and Customer Service.
8. Analyse collection reports, MIS, bucket-wise performance and productivity metrics.
9. Ensure compliance with applicable RBI guidelines,
regulatory requirements and company policies.
10. Identify process gaps and implement improvement strategies to enhance operational efficiency.
Required Qualifications & Experience
1. Graduate in any discipline; MBA/PGDM in Finance or Management will be an added advantage.
2. 6–12 years of relevant experience in Debt Management, Collections, Recovery or Credit Operations.
3. Prior experience working with Banks, NBFCs, Financial Institutions or Financial Services companies.
4. Proven experience in managing collection teams and achieving recovery targets.
5. Strong understanding of delinquency management, collection strategies and portfolio management.
6. Understanding of digital collections and digital recovery channels will be an added advantage.
7. Excellent leadership, negotiation, communication and decision-making skills.
8. Proficiency in MS Excel, MIS and reporting tools.