About Cloutflow

Cloutflow is an influencer marketing company based out of Gurugram, Haryana. We help brands connect with relevant content creators to fulfil their influencer marketing requirements. Our work involves identifying the right influencers, coordinating with creators, and managing the end-to-end execution of influencer marketing campaigns.

Role Overview

We are looking for a proactive and detail-oriented Customer Support Specialist to manage queries, concerns, and support requirements from creators, influencers, clients, and other stakeholders associated with our influencer marketing campaigns.

The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the ability to manage multiple conversations simultaneously. The role requires close coordination with internal teams, particularly Operations, Talent Management, and Procurement, to ensure smooth communication and timely resolution of queries.

Key Responsibilities

- Query Management: Handle incoming queries from influencers, creators, clients, and other stakeholders through calls, emails, WhatsApp, and other communication channels.
- Issue Resolution: Address concerns related to campaign participation, deliverables, content approvals, payments, timelines, onboarding, and other campaign-related requirements.
- Creator Coordination: Assist creators with campaign-related queries,



briefing requirements, submission timelines, and coordination with internal teams.
- Internal Coordination: Work closely with Operations, Talent Management, Procurement, and other departments to ensure timely resolution of queries and smooth campaign execution.
- Follow-ups & Escalations: Track pending issues, proactively follow up with relevant stakeholders, and escalate critical concerns to the respective teams whenever required.
- Documentation & Reporting: Maintain records of customer interactions, complaints, feedback, and resolutions while identifying recurring issues and opportunities to improve the support process.

Required Skills & Qualifications

- 1–3 years of experience in customer support, customer success, client servicing, or a similar role.
- Excellent verbal and written communication skills.
- Solid understanding of customer handling and stakeholder management.
- Ability to manage multiple queries and conversations simultaneously.
- Strong follow-up, coordination, and problem-solving skills.
- Proficiency in Google Sheets, MS Excel, WhatsApp, and email communication.
- Familiarity with influencer marketing, social media platforms, and creator ecosystems will be an added advantage.
- Ability to work in a fast-paced environment and handle escalations professionally.

📌 Customer Support Specialist (Gurugram)
🏢 CloutFlow
📍 Gurugram