Customer Support Executive (International Non-Voice Process)

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for an International Non-Voice Process. This is a excellent opportunity for freshers and candidates with up to 1 year of experience who have good English communication and written skills and are interested in building a career in the international BPO industry.

Key Responsibilities:

- Handle international customer queries through email and chat support.
- Understand customer concerns and provide accurate and timely resolutions.
- Communicate professionally and effectively through written English.
- Ensure clear, courteous, and customer-friendly responses.
- Follow standard operating procedures and process guidelines.
- Handle customer complaints and concerns with patience and professionalism.
- Maintain quality, accuracy, and productivity targets.
- Document customer interactions and update records accurately.
- Ensure compliance with company policies and process requirements.
- Collaborate with team members to deliver excellent customer service.

Candidate Requirements:

- Freshers and candidates with up to 1 year of experience are welcome.
- Good written English communication skills.
- Strong reading, comprehension, and interpretation abilities.




- Excellent typing and written communication skills.
- Good customer-handling and problem-solving abilities.
- Ability to manage customer queries through email and chat.
- Attention to detail and accuracy in written communication.
- Willingness to work in rotational/night shifts.
- Comfortable working from the office.
- Candidates with experience in BPO, customer service, or international non-voice processes are preferred.

Benefits:

- Two rotational weekly offs.
- Two-way cab transportation facility for night shifts within a 25 km radius.
- Opportunities for professional growth, skill development, and career advancement.

How To Apply: Step 1: Click on Apply.

Step 2: You will be redirected to the company website.

Step 3: Click on Proceed.

Step 4: You will be redirected to our AI Bot (SRIA)

Step 5: Follow the instructions provided by the AI Bot to complete the application process.

Interview Process:

- Personal Information
- Screening Question
- Video Interview
- Assessment Test

Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [email protected].

Point of Contact: SRIHITHA

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089

📌 Customer Support - International Non Voice Process (Hybrid) (Hyderabad)
🏢 Sutherland
📍 Hyderabad