Customer Support Executive Voice Process (English + Hindi)
industry: ITES / BPO / Customer Support
Job Type: Full time Work From Office (WFO)
Job Overview
Cognizant is hiring enthusiastic and customer-focused candidates for its Voice Process. The role involves handling customer queries, moderating online listings, verifying information and ensuring accuracy and customer satisfaction.
Key Responsibilities
- Handle customer interactions through voice support in English and Hindi.
- Review and moderate online listings while maintaining 98%+ accuracy.
- Ensure tasks are completed within defined SLA/TAT timelines.
- Verify information and make accurate updates on map platforms.
- Monitor individual performance and achieve assigned targets.
- Maintain high customer satisfaction and minimize escalations.
- Identify process improvement opportunities and report them to supervisors.
Requirements
- Qualification: Any Graduate
- Experience: Freshers and candidates with 0 11 months of experience.
- Languages: Good English and Hindi communication skills.
- Typing Speed: Minimum 30 WPM.
- Computer Skills: Basic knowledge of computers and MS Office.
- Basic knowledge of maps, navigation and geography is preferred.