Company Description Sutherland is an AI-driven business transformation partner that helps enterprises, including several Fortune 500 clients, build, run, and continuously improve their operations. The company combines artificial intelligence, automation, cloud computing, product engineering, and advanced analytics to deliver measurable business outcomes. Sutherland designs and runs complex, mission-critical processes while engineering AI-led solutions that enhance efficiency and customer experiences.

By integrating digital and product engineering with deep operational expertise, Sutherland creates production-grade AI solutions grounded in real enterprise environments. This closed-loop approach positions Sutherland uniquely in the market and supports long-term, scalable transformation for its clients.

Role Description The Customer Upselling Associate is a full-time remote role focused on engaging existing customers to identify opportunities for upselling and cross-selling products and services. Day-to-day responsibilities include communicating with customers via phone, chat, or email, understanding their needs, and recommending appropriate additional offerings that enhance their experience and value. The role involves providing responsive customer support, resolving basic inquiries, and ensuring that each interaction strengthens customer satisfaction and loyalty.

The associate will collaborate with sales and customer experience teams,



follow defined scripts and guidelines, and use CRM tools to document interactions and track performance. Additional tasks may include participating in training sessions, meeting upsell targets, and contributing feedback to improve processes and customer journeys.

Qualifications

- Customer-facing skills: Candidates should possess strong Customer Support, Customer Service, and Customer Experience capabilities.
- Sales-focused skills: Candidates should possess Sales skills, including upselling, cross-selling, and influencing customer decisions ethically.
- Training and development skills: Candidates should possess Training-related skills to absorb product knowledge, follow procedures, and help improve team performance.
- Communication and interpersonal skills: Clear verbal and written communication, active listening, and the ability to build rapport with diverse customers.
- Technical and operational skills: Comfort using CRM or ticketing systems, basic computer proficiency, and ability to work effectively in a remote, metrics-driven environment.
- Qualified background: Prior experience in customer service or sales in a contact center or similar environment is preferred; familiarity with technology-driven services is an advantage.
- Education: High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.

📌 Customer Upselling Associate (India)
🏢 Sutherland
📍 India