Company: SortMyScene

Position: Client Support Executive

Employment Type: Full-Time

Experience: 0–2 Years (Freshers can also apply)

Location: Mumbai

About SortMyScene

SortMyScene is an event discovery and booking platform that connects clients with event organisers, venues, and service providers. We aim to simplify event planning by providing clients with a seamless experience, from discovering events to coordinating their requirements.

Key Responsibilities

- Handle client queries and provide timely assistance through calls, WhatsApp, emails, and other communication channels.
- Act as the primary point of contact for clients and ensure smooth communication throughout their journey with SortMyScene.
- Understand client requirements, preferences, and expectations and provide appropriate solutions.
- Assist clients with event enquiries, bookings, payments, and related processes.
- Coordinate with event organisers, vendors, and internal teams to fulfil client requirements.
- Follow up with clients regarding enquiries, confirmations, bookings, and pending requests.
- Resolve client complaints, concerns, and service-related issues professionally and efficiently.




- Maintain accurate records of client interactions, enquiries, feedback, and complaints.
- Ensure clients receive regular updates regarding their bookings and event-related requirements.
- Build and maintain positive client relationships to encourage customer satisfaction and retention.
- Proactively identify opportunities to improve the overall client experience.
- Ensure all client requests are addressed within the expected response time.
- Remain accessible and responsive during assigned working hours and whenever client coordination requires support.

Skills & Qualifications
- Excellent verbal and written communication skills.
- Robust interpersonal and relationship-management abilities.
- Good problem-solving and conflict-resolution skills.
- Ability to handle multiple client queries simultaneously.
- Strong coordination, follow-up, and organisational skills.
- Patience and a customer-oriented approach.
- Basic knowledge of MS Excel, Google Sheets, and communication tools.
- Ability to work under pressure and manage time effectively.

📌 Customer Support Executive (Goregaon)
🏢 SortMyScene
📍 Goregaon