About Marigold

Marigold is a guest communication and coordination platform built for wedding planners.

We help planners manage guest communication across the wedding journey — invitations, RSVPs, reminders, travel and stay details, event information, guest queries, and more — primarily through WhatsApp.

We’re working with wedding planners and their clients across India and international markets.

The Role

We’re looking for a Customer Success Associate who will work closely with wedding planners using Marigold and help ensure their weddings run smoothly on the platform.

This is a hands-on role. You’ll help onboard new weddings, make sure guest information and communication are set up correctly, keep an eye on ongoing weddings, assist planners when they need help, and share feedback with our product team.

You don’t need prior wedding-industry experience. You do need to be organised, responsive, comfortable with technology, and good at communicating with people.

What You’ll Do

Onboard wedding planners and help set up their weddings on Marigold.

Assist with importing and organising guest lists, events and wedding information.

Help planners configure invitations, RSVP flows, reminders and guest communication.

Monitor active weddings and identify anything that needs attention.

Respond to planner questions and troubleshoot basic product issues.

Coordinate internally when something requires product or engineering support.





Follow up with planners on pending information or actions.

Collect feedback from planners and guests and turn it into useful product feedback.

Test new features and help ensure they work well before being used for live weddings.

Maintain clear records of customer requests, issues and resolutions.

Build strong relationships with planners so they feel supported throughout the wedding.

What We’re Looking For

0–2 years of experience; fresh graduates are welcome.

Strong written and spoken English.

Comfortable communicating with customers over WhatsApp, calls and email.

Highly organised and attentive to small details.

Comfortable learning current software and figuring things out independently.

Able to handle multiple weddings and customer requests without losing track.

Calm and dependable when something needs to be resolved quickly.

- Willingness to occasionally support customers outside standard working hours when a live wedding requires attention.

Experience in customer success, hospitality, events, wedding planning, operations or a SaaS startup is a plus, but not required.

You’ll Be a Great Fit If

You enjoy helping people, notice details others miss, and like bringing order to situations with lots of moving pieces.

Marigold is still an early-stage product, so you’ll work directly with the founding team and have significant input into how we build our customer experience as we grow.

📌 Customer Success Associate (Bengaluru)
🏢 Marigold AI
📍 Bengaluru