Role & Responsibilities

- Process customer sales orders, purchase orders, and order fulfillment transactions accurately and within defined timelines.

- Create and distribute invoices, Certificates of Analysis (COAs), and other customer-related documents.

- Maintain and update container tracking, shipment status, and MIT reports.

- Prepare and share customer open order reports and order status updates.

- Coordinate with warehouses, logistics providers, and internal stakeholders to ensure smooth order execution.

- Process consignment inventory consumption reported by customers.

- Reconcile third-party warehouse inventories and records on a periodic basis.

- Handle receipt and processing of inbound containers and inventory transactions.

- Support import and export documentation activities, ensuring compliance with company and customer requirements.

- Monitor order fulfillment activities and proactively escalate discrepancies or issues to the US team.

- Maintain high standards of data accuracy, process compliance, and customer service.

- Support continuous improvement initiatives within customer service and supply chain operations.

Preferred Candidate Profile

- Bachelor's Degree in Commerce, Business Administration, Supply Chain,



Logistics, or a related discipline.

- 5+ years of experience in Customer Service, Order Management, Supply Chain, Logistics, Shared Services, or Sales Coordination.

- Hands-on experience in sales order processing, invoicing, dispatch coordination, and customer support operations.

- Good understanding of export-import documentation and international shipment processes.

- Experience working on ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.

- Advanced proficiency in Microsoft Excel, including reports, data analysis, and reconciliation activities.

- Strong verbal and written communication skills with the ability to interact with global stakeholders.

- Detail-oriented with excellent organizational and multitasking abilities.

- Capable of working independently in a rapid-paced environment with minimal supervision.

- Comfortable working in a staggered shift (2:00 PM to 12:00 Midnight) supporting international operations.

- Experience in manufacturing, packaging, specialty films, chemicals, industrial products, or supply chain environments will be preferred.

📌 Customer Service Support (Noida)
🏢 Polyplex
📍 Noida