Help customers get the most from a platform that brings AI call scoring, coaching and sales performance insights together.
We’re looking for a Technical Customer Support Specialist to guide customers through the Salesblox platform, troubleshoot issues and share clear feedback with our product team.
What You’ll Be Doing
- Responding to customer questions by email, chat or support platform.
- Helping customers with account setup, onboarding and everyday platform use.
- Troubleshooting issues with logins, call uploads, analysis, reports and integrations.
- Gathering the details needed to understand and reproduce technical problems.
- Escalating bugs and complex issues to the product or engineering team.
- Keeping customers updated while their issues are being resolved.
- Recording support cases and identifying recurring customer problems.
- Helping create and improve support guides, FAQs and onboarding materials.
What We’re Looking For
You’ll be a clear communicator who enjoys solving problems and helping people use technology confidently.
You’ll need
- Experience in customer support, technical support or a similar customer-facing role.
- Solid written and spoken English.
- Confidence troubleshooting websites or software applications.
- A patient, practical approach to explaining technical steps.
- Good organisation and the ability to manage several customer requests.
- Careful attention to detail when recording issues and following them through.
- A reliable setup for working remotely from India.
Experience supporting SaaS products, CRM systems, AI tools or sales software would be helpful. Familiarity with ticketing systems, browser troubleshooting, APIs or integrations is also useful. Formal qualifications are not required.
Why Salesblox?
- Work remotely from India.
- Collaborate with company leadership and the product team.
- Help shape how customers experience a growing AI-powered platform.
- Build your skills in SaaS support and AI-enabled sales technology.
- Salary up to ₹60,000 per month, depending on experience.
Ready to Get Started?
If you enjoy helping customers, solving technical problems and making software easier to use, we’d like to hear from you.
Apply with your CV or LinkedIn profile, your expected monthly salary and your earliest availability.
📌 Customer Service Technical Support (India)
🏢 Salesblox
📍 India
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